What you’ll learn:

Proactive vs reactive problem management

Managing the multiple touchpoints involved in a service incident

Balancing needs vs the squeaky wheel

Meet:  Kevin Recio is an Information Technology professional with 6+ years of experience across multiple companies and industries. His IT experience includes enterprise platform implementations, management of IT service operations roles, and development of SDLC processes. He is familiar with ITIL, IT Service Management, and ServiceNow.

If you have any questions for Kevin, please feel free to reach out via:

https://www.linkedin.com/in/kevin-recio-59a04621/

I hope you enjoyed the episode, the best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please send me a message if you would like me to cover certain topics with future guests.