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Sue and Simon explore key retail trends reshaping operations: loyalty-based deep discounts, data-driven opening hours optimization, and the challenges of tech fragmentation for managers. Each trend reveals how retailers are balancing cost pressures with customer experience in an increasingly complex operational landscape. 

• Loyalty programs now offering "deep cuts" exclusively to members rather than broad price reductions
• Promotional displays featuring loyalty prices create inventory management challenges when offers end
• Data science and AI replacing gut-feel decisions about when to open and close
• Managers struggling with fragmented technology, often needing to access five different systems for daily KPIs

Join us for our 10th Productivity Forum on 11th September at Birmingham International Conference Centre. With over 150 registered attendees, innovation showcases, speakers, panels, and networking opportunities, it promises to be our biggest and best event yet.

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