Empowering Homeowners with Owner-Centric Revenue Management

In this episode of Keynotes, hosted by Steve Schwab, founder of Casago, we dive into an insightful discussion with Andrew Kitchell, founder of Wheelhouse. The focus is on 'owner-centric' revenue management and its applications in the vacation rental industry. Andrew shares the journey of creating Wheelhouse, a platform designed to bring transparency and control over the revenue and performance of short-term rental properties. Key topics include the importance of empowering homeowners with clear, visual information, the impact of personalized pricing strategies, and the collaboration between Wheelhouse and Casago to enhance revenue management systems. The episode underscores the commitment to excellence, transparency, and rapid problem resolution, aiming to create a seamless, informed experience for homeowners.

00:00 Welcome and Introduction
01:04 Meet Andrew Kitchell: Founder of Wheelhouse
01:49 The Journey of Wheelhouse
04:17 Understanding Owner-Centric Revenue Management
07:43 The Casago and Wheelhouse Partnership
10:29 Empowering Homeowners with Data and Tools
15:21 Building a One-of-a-Kind Dashboard
21:40 Training and Empowerment for Better Service
25:24 Final Thoughts and Farewell

Transforming Vacation Home Management with Craig Rashkow: Introducing the Casago Franchise Model

In this episode of Keynotes, host Steve Schwab speaks with Craig Rashkow, a seasoned professional in the hospitality industry, about his recent transition to managing several Vacasa markets under the Casago franchise model. 

Craig shares his journey from working in operational roles to entering the vacation rental industry with Sonder and Roofstock. Emphasizing local support and personalized service, Craig discusses his vision for improving homeowner and guest experiences through better technology and operational practices. He also highlights the importance of community and interpersonal relationships in successful property management. Listen in to learn about the operational changes and improvements Craig plans to implement as part of the Casago team.

Reach out to Craig at *1-312-504-3462* or *[email protected]*

00:00 Welcome to Keynotes with Steve Schwab

00:54 Meet Craig: A Journey in Hospitality

01:56 Transition to Casago: What Homeowners Need to Know

03:42 Building Strong Local Teams

05:31 Craig's Personal Touch: Family and Music

07:03 Operational Improvements for Homeowners

09:57 The Importance of Local Decision Making

12:58 The Orange Credo: Stewardship and Values

14:27 How to Reach Craig and Final Thoughts

The Inspiring Journey of Hospitality. 

In this episode, Steve Schwab, founder and CEO of Casago, sits down with Kish, Jay, and Shirin Kanji, the newest partners of Casago, to discuss the legacy and future of their family business, Impact Properties. They delve into the rich history of their family's move from India to Africa and ultimately to the United States, where they ventured into the hospitality industry. The trio shares personal anecdotes, their long-term vision focusing on owner-centric values, excellence, and anticipation in the business. Highlights include their experiences at Casago University, the importance of transparency and relationship-building in hospitality, and their plans for embracing the team and developing their strategy for success. 

For more information, please email: [email protected]

00:00 Introduction and Guest Introductions

02:09 Kish's Family Journey into Hospitality

09:48 Shirin and Jay's Perspectives

11:19 The Importance of Relationships in Business

17:59 Experiences at Casago University

27:38 Vision for Homeowners and Future Plans

34:23 Closing Remarks and Contact Information

Owner-Centric Property Management with Michael Austad of Casago

In this episode of Keynotes, host Steve Schwab talks with Michael Austad, owner of Casago in Willamette Valley, about his transition from a long career in retail to the hospitality industry. Michael discusses the importance of simplicity, authenticity, and owner-centric property management. Highlighting Casago's unique value, Michael illustrates how the company maintains a delicate balance between the advantages of a large corporation and the personalized touch of a local owner, fostering close relationships and effective management for homeowners.

00:00 Introduction to Keynotes Podcast
00:39 Meet Michael Austad: From Retail to Casago
02:06 Transition to Hospitality Industry
03:25 Choosing Casago: Values Over Profit
05:16 The KISS Principle in Vacation Rentals
06:31 Authentic Conversations and Relationships
06:51 Casago's Unique Value Proposition
08:52 Owner-Centric Approach
10:01 Advocating for Homeowners
10:50 Handling Homeowner Issues
12:04 Contacting Casago for Property Management
12:52 Conclusion and Final Thoughts

Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.

Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.

Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.

In light of the recent merger between Casago and Vacasa, Steve and Matt discuss the future of Casago, while giving insight to the current state of the vacation rental industry as a whole.

Exploring Property Management Excellence: A Deep Dive with Jennie Strait

In this engaging episode of Keynotes, host Steve Schwab converses with Jennie Strait from Santa Barbara about her extensive experience and five-year journey with Casago. Jennie delves into her personal philosophies on building honest and educational relationships with homeowners and her dedication to providing warm and welcoming experiences for guests. She recounts a memorable success story of managing ten new property units in Summerland through excellent service, timely communication, and comprehensive support from Casago. Listeners will gain valuable insights into property management and the importance of strong relationships in the short-term rental industry.

00:00 Introduction to Keynotes Podcast
00:39 Meet Jennie Strait: Property Management Insights
01:06 Jennie's Journey to Casago
02:29 Passion for Santa Barbara
03:39 Delivering Exceptional Guest Experiences
04:54 Prioritizing Homeowners: Jennie's Approach
06:09 Owner-Centric Model Explained
06:50 Maintaining Transparent Relationships with Homeowners
07:43 A Memorable Homeowner Story
10:17 Final Thoughts and Contact Information