“Call us. Get into the program and allow us to help you. You need someone there to help you. Cancer is a journey—you’ve got to have a support system.”
In this eye-opening episode, Steve Cain, CEO of UnitedHealthcare California, joins Joelle Kaufman to reveal how insurance companies are transforming from claims processors into active care partners during the most vulnerable moments of a patient’s life.
The Cancer Support Program: 100+ oncology RN navigators who coordinate your entire care journeyZero-copay cancer screenings and first diagnostics in California—removing financial barriers that delay treatmentCancer Guidance Program: NCCN-pathway platform embedded in provider EMRs approving treatments in hours, not weeksHow claims data triggers proactive outreach when diagnostic codes and pharmacy fills signal a serious diagnosisWhy most denials stem from “insufficient information” and how navigators bridge documentation gapsThe $130 million affordable housing investment driven by data proving stable housing improves cancer outcomesTransparency tools showing exact episode-of-care costs and quality metrics at decision timeWhy calling your insurance company the moment you hear “you have cancer” is the most underutilized resourceFrom eliminating copays to deploying AI for early detection outreach, this is essential listening for anyone navigating cancer—or leading healthcare innovation.
Don’t just survive the system. Make it work for you.
Learn more: kcapodcast.com