Listener Submission: "Do you notice how hard it is to stay in a cheerful holiday spirit while shopping? It's not the crowds or the parking that's a big problem, it's the people who work in the stores. It's like I'm bothering them by trying to buy things for my family and friends. What can we do to get the Grinches behind the counters to have their hearts grow a couple of sizes before they take all the joy out of the Christmas season?"

Take a deep ol' breath and kill them with kindness. You never know someone's situation, and holidays in retail can be stressful! We talked to the Mamas, Teri Spinks Netterville and Denise Vinson Arthur, on how to maintain patience and extend grace in situations like these. You won't want to miss this "What Would Mama Do?"