About Kim Faircloth: Kim Faircloth is a conflict resolution expert with over 30 years of experience in mediation, leadership development, and executive coaching. She owns Integrated Conflict Solutions, LLC, helping organizations manage disputes and improve employee engagement. As a senior principal trainer at the Mediation Training Institute, she applies her doctoral expertise in conflict and mediation to educate and equip professionals.

About Dawn Bedlivy: Dawn Bedlivy is a conflict resolution specialist with over three decades of experience in leadership development and alternative dispute resolution. She has led teams, designed conflict management systems, and trained professionals at top institutions. As an adjunct faculty member at the University of Maryland Francis King Carey School of Law, she mentors future leaders in conflict resolution.

In this episode, Dan, Kim, and Dawn discuss:

• The role of conflict in workplace transformation
• Practical tools for conflict resolution
• The impact of leadership on organizational conflict
• Effective communication strategies in conflict management

Key Takeaways:

• Organizations should recognize conflict as the spark for innovation and change, understanding that when managed well, it can lead to breakthroughs in problem-solving, team dynamics, and workplace growth.
• The "Sorted" and "Here" models provide structured approaches for handling disputes by helping leaders and HR professionals categorize concerns, set expectations, and guide conversations toward actionable resolutions.
• Leaders who take a moment to pause, reflect, and gather information before reacting to conflict can prevent escalation, foster open communication, and create an environment where constructive discussions lead to better decision-making.
• Nonconformists and disruptors should not be dismissed or silenced but rather valued for their ability to challenge the status quo, introduce fresh perspectives, and contribute to innovative solutions otherwise overlooked. 

"If you believe there’s no conflict in your organization, which people will say, then I’m here to tell you, you have smoke in your backyard." — Kim Faircloth

"[Conflict] just comes naturally to learn how to do it well—that's a misconception. It doesn't come naturally. There's a lot of learning you have to do in order to have the outcome that you want." — Dawn Bedlivy

Connect with Kim Faircloth & Dawn Bedlivy: 

Website: https://conflictsparkschange.com/

Company LinkedIn: https://www.linkedin.com/company/conflict-sparks-change/

Kim’s LinkedIn: https://www.linkedin.com/in/kim-faircloth-phd-acc-sphr-shrm-scp-8b57962a/

Dawn’s LinkedIn: https://www.linkedin.com/in/dawn-bedlivy/

Connect with Dan Hollis: 

Website: www.themagicofselling.net

Email: [email protected]

Business Number: 973-862-8331

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