Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.

For Your Information:

Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home

Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/

Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/

ECCS: Emotional Content and Cooperation Score

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org