Dr Bob Klaber, Consultant General Paediatrician and Director of Strategy, Research and Innovation at Imperial College Healthcare NHS Trust, speaks about the importance of kindness in relation to healthcare and quality improvement.https://twitter.com/BobKlaberFind out more about the International Forum on Quality and Safety in Healthcare Europe 2021, which took place on 9-11 June 2021 internationalforum.bmj.com/europe/

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