Jeff Shi launched his insurance career as a top performing captive agent at Allstate. Along the way he found the grass really was greener on the independent side, and cofounded Quantum Assurance International so agents could have the home they deserve. As Chief Vision Officer at Quantum, he helped pioneer features like immediate vesting and the digital entrepreneur model that helps agents build over the next 3 years what took agents of the past 20. In their spare time, Jeff and his Jiu-Jitsu-warrior wife Priscilla parent their toddler cuties Zoe & Cloe and pursue their foodie passions with all things noodles & dumplings.

Carolina Aramayo is passionate about the ​customer experience and deeply understands expectations for an effortless, self-driven, and super personalized journey.

For over 15 years, Mark focused his passion for helping people into employee development, contact center performance improvement, and developing strong vendor relationships.  In 2014, he joined Choice Hotels with direct responsibility over their contact center vendor program.

During his tenure at Choice Hotels, Mark redesigned the contact center vendor landscape with strategic focus on customer experience, behavior-based performance management, and continuous improvement.  By leveraging a cross section of technology, associate development, and vendor expertise, Mark is committed to further driving positive customer experience change for Choice Hotels and the contact center industry.

Mark holds a BS in Business Management from Grand Canyon University.