In this RCVS Knowledge Award overview, Helen Garbett from Paragon Veterinary Referrals outlines how the team implemented an innovative team-based approach to improving patient safety. The daily huddles introduced by the team focus on preventing medication and dispensing errors by embedding key principles, including involving all members of the clinical and non-clinical teams to identify at-risk patients and agree on actions to mitigate that risk.

Paragon Veterinary Referrals received a Champion Award in the 2025 RCVS Knowledge QI in Practice Awards.

Read the transcript.