In this Knowledge Natter, Lou Northway speaks to Eloise Collins, Head Veterinary Nurse at Beech House Veterinary Centre, who used checklists, auditing, benchmarking, team meetings and journal clubs to help improve patient care and outcomes and to improve practice culture. Eloise helped to create psychological safety amongst the team through her open and honest approach. Eloise became Knowledge Award Quality Improvement Champion for her work in 2022. 

Read Eloise's case example

Read the podcast transcript