When a mislabeled breaker or an out‑of‑date floorplan turns a routine maintenance task into a multi‑hour outage, the failure rarely stemmed from bad hardware — it came from bad documentation. In this episode Alex Morgan interviews Michael Harrington to expose how documentation hygiene (labels, as‑builts, change logs, and accessible drawings) sits at the intersection of operations, vendor coordination, and business continuity. We frame the problem with a concise real‑world hook, then unpack the root causes—trade handoffs, temporary fixes made permanent, and poor version control—and tradeoffs property teams face when deciding how “complete” documentation needs to be. Michael shares pragmatic examples from his portfolio, sizing the problem in operational dollars and describing affordable, repeatable practices to keep documentation living and useful. Listeners will leave with three concrete actions to reduce mean time to repair and a realistic plan for making documentation part of capital and operational workflows.