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Landlord Model and Generative AI - driving success at Experian’s GBS
David discusses the critical role and capabilities of GBS within Experian that is focussed on supporting internal operations and delivering value to the parent enterprise. GBS plays a vital part in data and analytics software products. Experian aims to develop a customer-focused and multifunctional GBS model operating from global talent hubs. David talks about Experian’s people-first strategy and highlights how they use tactics like competitive pay, career paths, benefits, and learning opportunities to overcome talent challenges. He also perceives an evolving use case of generative AI for talent acquisition. Operationally, they have made a conscious choice of following a landlord model. This vertical GBS model ensures accountability while maintaining flexibility. For the future, David advises GBS leaders to prioritize internal services, attract, retain, and develop top talent.
Quote“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.”
- David Palmieri, Managing Director, Head of Global Business Services
Episode resources
If you enjoyed this episode, then please either:
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes:
Quote“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.”
- David Palmieri, Managing Director, Head of Global Business Services
Episode resources
- David Palmieri on LinkedIn
- Sashi Narahari on LinkedIn
- The GBS Masterminds Podcast
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts:
- Follow on Spotify:
- Check out The GBS Masterminds Podcast
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes:
- Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
- Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
- Sandy Khanna, Global Head of Shared Services at Anglo American
View all episodes
By HighRadius
5
99 ratings
David discusses the critical role and capabilities of GBS within Experian that is focussed on supporting internal operations and delivering value to the parent enterprise. GBS plays a vital part in data and analytics software products. Experian aims to develop a customer-focused and multifunctional GBS model operating from global talent hubs. David talks about Experian’s people-first strategy and highlights how they use tactics like competitive pay, career paths, benefits, and learning opportunities to overcome talent challenges. He also perceives an evolving use case of generative AI for talent acquisition. Operationally, they have made a conscious choice of following a landlord model. This vertical GBS model ensures accountability while maintaining flexibility. For the future, David advises GBS leaders to prioritize internal services, attract, retain, and develop top talent.
Quote“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.”
- David Palmieri, Managing Director, Head of Global Business Services
Episode resources
If you enjoyed this episode, then please either:
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes:
Quote“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.”
- David Palmieri, Managing Director, Head of Global Business Services
Episode resources
- David Palmieri on LinkedIn
- Sashi Narahari on LinkedIn
- The GBS Masterminds Podcast
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts:
- Follow on Spotify:
- Check out The GBS Masterminds Podcast
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes:
- Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
- Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
- Sandy Khanna, Global Head of Shared Services at Anglo American