Have you ever been yelled at by a customer? Probably. Encountering frustrated customers cannot be avoided when working in service and trying to solve their problems day in and out. But there is a better way of dealing with it. The answer to that is mind-hacking for positivity and Lara Khouri knows how to do this. She is leading her own CX consultancy, There Is No Spoon, and co-founded Women in CX. In this episode, Lara discusses with Erik her top 6 tips and tricks for a more positive mindset at work (and in life), but also goes through which things to avoid at any cost because they do not serve you even if you think they do.

In this episode, you’ll learn…

1) …What the first Matrix movie has to do with customer experience

2) …Why today’s customers are already so frustrated when they call customer service

3) …How to feel like superman after a bad phone call

4) …How to create emotional and mental resilience as a customer service representative

5) …Why mind-hacking is no rocket science, but a super simple tool accessible to everyone

6) …How to pay it forward by giving a positive experience to your customers and colleagues

👉 “The Art of Customer Service” is a podcast by Solvemate. You’re being connected… Hello, how can we help you? For top notch customer service insights and advice, just click the play button of “The Art of Customer Service”. Erik Pfannmöller and his guests cover lots of great topics on the subject of customer service industry trends, best practices, tools, techniques and advice.

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||||| PEOPLE |||||

🗣 Moderation: Erik Pfannmöller, AI-expert and founder of Solvemate, a leading platform for customer service automation – https://www.linkedin.com/in/erikpfannmoeller/

👤 Guest: Lara Khouri, founder at there is no spoon –

https://ae.linkedin.com/in/larakhouri

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||||| ABOUT SOLVEMATE |||||

🤖 Solvemate enables brands to deliver quality customer service through meaningful conversations. Our automation platform, powered by smart conversational AI, allows companies to deliver quality customer service, faster. Solvemate is trusted by brands such as On, musicMagpie, and ARMEDANGELS. – https://www.solvemate.com/en/

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||||| LINKS |||||

🚨 Download our “Beginner’s Guide to Customer Service Chatbots”

🚨 Download our guide on “How to Create a Customer Service Funnel”

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||||| CHAPTERS |||||

from 00:00 | Introduction to the topic

from 10:13 | 6 tips to get into a positive mindset when facing customers: tip nr. 1

from 14:25 | Tip nr. 2: Smile!

from 15:43 | Tip nr. 3: take a deep breath

from 19:30 | Tip nr. 4: Mind hacking with apps

from 21:20 | Tip nr. 5: Movement

from 23:36 | Tip nr. 6: Shake it off

from 27:25 | Things to avoid to get into a negative mindset

from 33:22 | Avoid overthinking

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||||| MORE INFORMATION |||||

To learn more on how customer service automation can help your service teams improve customer and agent satisfaction, visit www.solvemate.com