Laser Secrets

In this Quick Win Wednesday episode of the Laser Secrets Podcast, Jamie Thayer shares one simple client experience framework that can change how clients remember your business: the Five-Star Goodbye.

Jamie explains why the client experience does not end when the treatment ends. The final two minutes of an appointment can shape whether a client leaves feeling confident, appreciated, encouraged, and excited to come back, or rushed, confused, and forgotten.

This week's quick win: improve the goodbye. Celebrate something, clarify the next steps, confirm post-care instructions, schedule the next appointment when appropriate, and slow down enough to make the client feel seen.

Because the treatment may change the body, but the experience changes the relationship. And relationships are where loyalty, referrals, reviews, and long-term growth begin.

ROI Academy™ is the Provider Success Ecosystem™ built for Zerona, Emerald, CLX, laser aesthetics, body contouring, aesthetic, wellness, chiropractic, and medical spa providers who want real-world implementation, not just more information.

Most providers do not struggle because their treatments do not work. They struggle because nobody teaches them how to consistently attract clients, convert consultations, improve retention, generate referrals, market year-round, build systems, lead a team, and grow predictably.

That is the gap ROI Academy™ was created to solve.

Inside ROI Academy™, providers get access to training systems, implementation tools, marketing resources, templates, AI resources, standard operating procedures, leadership training, monthly success packs, Ask Jamie AI™, and the Marketing Machine™ to help create consistency, confidence, and momentum.

In this episode, Jamie also shares how the Five-Star Goodbye becomes part of a larger client experience system inside ROI Academy™, including provider scripts, appointment closing, front desk transitions, review conversations, referral conversations, post-care communication, and repeatable systems your whole team can follow.

This is where device training ends and real business growth begins.

Learn more about ROI Academy™ here: https://lasersecrets.mykajabi.com/offers/vYb2Ur5m/checkout

Join the Laser Secrets Facebook Community: https://www.facebook.com/share/g/1PEADwRdcZ/?mibextid=wwXIfr

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In this Quick Win Wednesday episode of the Laser Secrets Podcast, Jamie Thayer shares one simple but powerful business shift for aesthetic providers: earn the right to ask.

Before asking clients to book, buy, review, refer, or commit, Jamie explains why providers need to create an experience that builds trust first. When clients feel heard, educated, cared for, and confident, the ask becomes easier because it feels like the natural next step.

This week's quick win: choose one client interaction each day and make it remarkable. Spend a few extra minutes answering questions, send a thoughtful follow-up, celebrate progress, remember something personal, or create a moment worth sharing.

Because people may forget the sales pitch, but they remember how you made them feel.

ROI Academy™ is the Provider Success Ecosystem™ built for Zerona, Emerald, CLX, laser aesthetics, body contouring, aesthetic, wellness, chiropractic, and medical spa providers who want real-world implementation, not just more information.

Most providers do not struggle because their treatments do not work. They struggle because nobody teaches them how to consistently attract clients, convert consultations, improve retention, generate referrals, market year-round, build systems, lead a team, and grow predictably.

That is the gap ROI Academy™ was created to solve.

Inside ROI Academy™, providers get access to training systems, implementation tools, marketing resources, templates, AI resources, standard operating procedures, leadership training, monthly success packs, Ask Jamie AI™, and the Marketing Machine™ to help create consistency, confidence, and momentum.

This is where device training ends and real business growth begins.

Learn more about ROI Academy™ here: https://lasersecrets.mykajabi.com/offers/vYb2Ur5m/checkout

Join the Laser Secrets Facebook Community: https://www.facebook.com/share/g/1PEADwRdcZ/?mibextid=wwXIfr

Follow Laser Secrets on Instagram: https://www.instagram.com/laser_secrets_coaching?utm_source=qr

In this Quick Win Wednesday episode of the Laser Secrets Podcast, Jamie Thayer shares one simple aesthetic practice marketing strategy: teach to be trusted.

Instead of making every post a promotion, Jamie encourages providers to answer the questions clients are already asking in the consultation room. Questions about pain, results, candidacy, treatment expectations, pricing, packages, and value can become powerful educational content that builds trust before someone ever walks through the door.

This week's quick win: write down the 10 questions you hear most often from clients, choose one, and create one simple educational post that answers it.

Because people are not looking for perfect. They are looking for clarity. And when providers educate consistently, they often have to sell less.

ROI Academy™ is the Provider Success Ecosystem™ built for Zerona, Emerald, CLX, laser aesthetics, body contouring, aesthetic, wellness, chiropractic, and medical spa providers who want real-world implementation, not just more information.

Most providers do not struggle because their treatments do not work. They struggle because nobody teaches them how to consistently attract clients, convert consultations, improve retention, generate referrals, market year-round, build systems, lead a team, and grow predictably.

That is the gap ROI Academy™ was created to solve.

Inside ROI Academy™, providers get access to training systems, implementation tools, marketing resources, templates, AI resources, standard operating procedures, leadership training, monthly success packs, Ask Jamie AI™, and the Marketing Machine™ to help create consistency, confidence, and momentum.

This is where device training ends and real business growth begins.

Learn more about ROI Academy™ here: https://lasersecrets.mykajabi.com/offers/vYb2Ur5m/checkout

Join the Laser Secrets Facebook Community: https://www.facebook.com/share/g/1PEADwRdcZ/?mibextid=wwXIfr

Follow Laser Secrets on Instagram: https://www.instagram.com/laser_secrets_coaching?utm_source=qr

In this Quick Win Wednesday episode of the Laser Secrets Podcast, Jamie Thayer shares one simple aesthetic practice marketing strategy: turn one strong testimonial, review, transformation story, or before-and-after result into five pieces of content.

Instead of posting a client success story once and moving on, Jamie explains how providers can repurpose that same story into a testimonial graphic, Instagram Reel, educational post, email blast, consultation talking point, or social media story.

This week's quick win: choose one testimonial you already have and write down five ways to use it.

Because great marketing is not always about creating more. Sometimes it is about maximizing the proof, trust, and transformation already inside your practice.

ROI Academy™ is the Provider Success Ecosystem™ built for Zerona, Emerald, CLX, body contouring, aesthetic, wellness, chiropractic, laser, and medical spa providers who want real-world implementation, not just more information.

Most providers do not struggle because their treatments do not work. They struggle because nobody teaches them how to consistently attract clients, convert consultations, improve retention, generate referrals, market year-round, build systems, lead a team, and grow predictably.

That is the gap ROI Academy™ was created to solve.

Inside ROI Academy™, providers get access to training systems, implementation tools, marketing resources, templates, Ask Jamie AI™, and the Marketing Machine™ to help create consistency, confidence, and momentum.

This is where device training ends and real business growth begins.

Learn more about ROI Academy™ here: https://lasersecrets.mykajabi.com/offers/vYb2Ur5m/checkout

Join the Laser Secrets Facebook Community: https://www.facebook.com/share/g/1PEADwRdcZ/?mibextid=wwXIfr

Follow Laser Secrets on Instagram: https://www.instagram.com/laser_secrets_coaching?utm_source=qr

Welcome to another powerful episode of Laser Secrets, the podcast for med spa owners, wellness clinics, chiropractors, laser techs, and aesthetic providers who want better client outcomes, stronger systems, and real ROI from their technology.

In this episode, Jamie breaks down a truth most providers never hear:

It's usually not the device. It's usually not the client. It's the system surrounding the treatment.

If your Zerona or Emerald Laser program feels inconsistent, if clients are not getting the results you expected, or if revenue from your device is not where it should be, this episode will help you look at the bigger picture.

Jamie explains why two clinics can own the same device and get completely different results. The difference often comes down to consultation, client education, measurements, accountability, hydration, movement, follow-up, team consistency, and the way the entire treatment experience is built around the client.

Inside this episode, Jamie shares how to stop treating Zerona and Emerald Laser as passive services and start building them into true transformation programs. She covers why clear expectations matter, how better consultations can improve conversion and compliance, why standardized measurements are essential, and how simple follow-up communication can dramatically change the client experience.

This episode is especially valuable for providers who know their body contouring technology has more potential than what they are currently seeing. Your technology can do more. Your business can grow more. Your clients can win more. The missing piece may not be a better machine, it may be a better system.

Why Your Zerona or Emerald Laser Program Isn't Working: 5 Hidden Performance Factors That Impact Results & Revenue

Download the free guide here: https://lasersecrets.mykajabi.com/offers/yxeuRKwL

• Why some clinics thrive with the same device others struggle with
• Why your Zerona or Emerald Laser may not be the actual problem
• How weak systems can hurt client compliance and treatment outcomes
• Why consultation quality directly affects sales, expectations, and results
• How to create better client accountability before, during, and after treatment
• Why standardized measurements matter for trust and retention
• How hydration, movement, nutrition, and lymphatic support fit into better outcomes
• Why follow-up texts and simple check-ins can strengthen the client relationship
• How to shift from "owning a machine" to leading a transformation program
• Why better systems can improve client results, team confidence, and revenue

Download Jamie's free guide: https://lasersecrets.mykajabi.com/offers/yxeuRKwL

Follow Laser Secrets Coaching on Instagram: https://www.instagram.com/laser_secrets_consulting

Ready for 1:1 coaching? Email Jamie directly at: [email protected]

Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

00:00 Welcome to Laser Secrets 00:35 You Don't Have a Device Problem 01:10 Why the Device Isn't Broken 02:00 Lasers Are Tools, Not Magic Wands 03:00 The Systems That Influence Results 04:10 Why Some Clinics Struggle With the Same Device 05:00 Clients Need a Clear Roadmap 06:00 Measuring Results and Catching Problems Early 07:00 Clients and Teams Crave Leadership 08:00 Why the Consultation Matters 09:00 Setting Expectations Before Treatment Begins 10:00 Jamie's Experience With Emerald and Zerona 11:00 Why Video-Only Consultations Fall Short 12:00 Building ROI Through Better Processes 13:00 First Treatment Photos and Standardized Measuring 14:00 Measuring Before, After, and Throughout the Package 15:00 Realistic Inch-Loss Expectations 16:00 Celebrating Progress Beyond Aesthetics 17:00 Coaching During the Treatment Session 18:00 Why Passive Treatments Miss the Opportunity 19:00 Post-Treatment Accountability 20:00 Simple Follow-Up That Builds Trust 21:00 Introducing Jamie's Free Guide and ROI Course 22:00 Consult Systems, Measurements, Packages, and Marketing 23:00 Turning Your Device Into a Profit Center 24:00 Download the Free Guide and Work With Jamie

What makes the Emerald Laser one of the most inclusive, effective, and health-focused body contouring solutions on the market? In this in-depth episode of Laser Secrets, Jamie sits down with James Shanks, Emerald Laser Director at Erchonia, to explore the science, clinical benefits, and provider support behind this groundbreaking green light technology.

From treating a wide range of body types to delivering real metabolic health benefits—without pain, downtime, or harm—this conversation unpacks why the Emerald Laser is in a league of its own. Whether you're a provider considering adding it to your practice or a laser enthusiast curious about the next big thing in aesthetics, this episode delivers insider knowledge straight from the innovators themselves.

🎧 In This Episode, You'll Learn:

• How the Emerald Laser's unique wavelength allows for safe, effective fat reduction in clients with BMIs up to 40

• Why preserving—and not destroying—fat cells is healthier for long-term metabolic outcomes

• The surprising secondary benefits, including cellulite reduction and skin tightening

• How Erchonia supports providers with training, marketing, and ongoing education

• Ways to integrate Emerald with GLP-1 weight loss programs to prevent rebound and maintain results

• Sneak peeks into Erchonia's future innovations and research

🔗 Stay Connected & Explore:

• Laser Secrets medical aesthetic essentials: https://www.amazon.com/shop/laser_secrets_consulting

• Laser Secrets course: https://lasersecrets.mykajabi.com/offers/PbYChzrW/checkout

• Follow on Instagram: https://www.instagram.com/laser_secrets_consulting

• Email for Show-Related Inquiries and Sponsorships: [email protected]

🎙️ Credits: Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

⏱️ Chapters: 00:00 Introduction and Welcome 00:14 Meet the Innovators: Erchonia Team 02:07 Emerald Laser: What Sets It Apart 04:55 Clinical Benefits and Outcomes 08:15 Provider Support and Implementation 16:07 Future Innovations and Closing Remarks

Tired of clients who skip water, eat junk, and expect miracles from your body contouring services? Jamie gets it—and she built a solution. In this episode of Laser Secrets, she introduces her 28 Day Body Reboot Program: a turnkey, done-for-you system that helps clients get better, faster, and longer-lasting results—while positioning you as a results-driven expert.

Whether you're using RF, cryo, lymphatic drainage, or laser sculpting, this plug-and-play system brings structure, education, and support to your treatments—without creating more work for you. Think: better outcomes, better reviews, and a whole new stream of revenue.

• Why body contouring results often fall flat—and how to change that

• What's inside the 28 Day Body Reboot (hint: it's not just an ebook)

• How to increase retention, referrals, and ROI with one simple program

• Use cases across med spas, solo estheticians, wellness clinics, and more

• Jamie's favorite ways to package and upsell the program

• All Links & Resources: https://linktr.ee/lasersecrets

• Laser Secrets Medical Aesthetic Essentials: https://www.amazon.com/shop/laser_secrets_consulting

• 28 Day Body Reboot Program: https://lasersecrets.mykajabi.com/offers/PbYChzrW/checkout

• Follow Jamie on Instagram: https://www.instagram.com/laser_secrets_consulting

• Email for Show-Related Inquiries and Sponsorships: [email protected]

🎙️ Credits: Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

00:00 Introduction to the 28 Day Body Reboot Program 01:00 The Problem with Current Body Contouring Practices 01:48 Overview of the 28 Day Body Reboot Program 03:15 Program Benefits and Inclusions 04:00 Target Audience and Applications 04:59 Implementation and Flexibility 06:42 Conclusion and Call to Action

Botched brows? Green brows? Faded, oxidized, or just plain wrong? In this technical yet totally practical episode of Laser Secrets, Jamie breaks down everything you need to know about safely and confidently removing permanent makeup (PMU) with a Q-switch laser.

From unpredictable ink chemistry to the science behind color changes and test-spot protocols, you'll learn why no two brows are the same—and how to navigate this tricky service with skill and empathy. Whether you're just getting into laser brow removal or refining your advanced approach, this episode is loaded with guidance on fluence settings, Fitzpatrick risks, aftercare, and setting client expectations the right way.

• Why PMU pigments behave unpredictably under laser

• What causes brow ink to turn green, blue, or orange

• Jamie's real-world laser fluence settings for 1064 and 532 Q-switch

• The safest way to approach test spots, cooling, and eye protection

• How to talk clients through regret, expectations, and healing timelines

• All Links & Resources: https://linktr.ee/lasersecrets

• Follow Jamie on Instagram: https://www.instagram.com/laser_secrets_consulting

• Email for Show-Related Inquiries and Sponsorships: [email protected]

🎙️ Credits: Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

00:00 Introduction to Botched Brows 00:53 Understanding PMU Ink Issues 02:17 Science Behind Color Changes 06:52 Laser Treatment Protocols 15:22 Safety Measures and Aftercare 23:04 Empathy and Client Confidence 23:58 Conclusion and Further Resources

Every podcast has a beginning—and this one starts with a mission. In this special solo episode of Laser Secrets, Jamie shares the story behind why she founded Laser Secrets Consulting and what inspired her to create this podcast. It's an honest, no-fluff look at what it takes to transition from fitness and wellness to becoming an internationally trained laser specialist—and why the industry desperately needs more depth, clarity, and confidence.

Whether you're new to medical aesthetics or already in the field and frustrated by vague training and mixed messaging, Jamie lays out the real challenges she faced, the advanced training that changed everything, and the powerful "why" behind her commitment to helping providers level up—safely and skillfully.

• Jamie's pivot from a 25-year fitness career into medical aesthetics

• How Glow was built with heart, ethics, and advanced laser care

• Why surface-level laser training is holding providers back

• The real risk of "just enough to be dangerous" education

• What Laser Secrets Consulting is—and how it's helping providers today

• All Links & Resources: https://linktr.ee/lasersecrets

• Follow Jamie on Instagram: https://www.instagram.com/laser_secrets_consulting

• Find Esthetician-Approved Products Jamie Recommends: https://app.pompbeauty.com/pomp-pro/amFtaWVhbnl0aW1lZml0QHlhaG9vLmNvbTpjdXN0b21lcjoxNzE4MDMxMTcwNTY2

• Email for Show-Related Inquiries and Sponsorships: [email protected]

🎙️ Credits: Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

00:00 Introduction and Episode Overview 00:34 Career Pivot to Medical Aesthetics 01:09 Founding the Medical Spa 02:05 Deep Dive into Laser Training 02:37 Challenges in the Industry 04:57 Advanced Training and Experience 06:47 Formation of Laser Secrets Consulting 08:34 Specialized Consulting Services 10:00 Conclusion and Future Topics

Busting the Frosting Myth: What Tattoo Removal Clients Really Need to Know

If you think "frosting" means a tattoo is disappearing—this episode is for you. In this myth-busting edition of Laser Secrets, Jamie breaks down what frosting actually is during laser tattoo removal, why it looks impressive on social media, and what it really means in terms of results.

From gas bubbles and thermodynamics to misleading videos and client expectations, this episode gives you the knowledge (and language) to educate your clients like a pro. It's time to stop chasing the frosting—and start focusing on what really matters.

• What frosting is and why it happens during laser tattoo removal

• How temperature, ink chemistry, and gas formation all play a role

• Why viral videos are misleading—and how to respond professionally

• Factors that actually affect removal time (hint: not frosting)

• Clear, client-ready language for consultations that builds trust

• All Links & Resources: https://linktr.ee/lasersecrets

• Follow Jamie on Instagram: https://www.instagram.com/laser_secrets_consulting

• Find Esthetician-Approved Products Jamie Recommends: https://app.pompbeauty.com/pomp-pro/amFtaWVhbnl0aW1lZml0QHlhaG9vLmNvbTpjdXN0b21lcjoxNzE4MDMxMTcwNTY2

• Email for Show-Related Inquiries and Sponsorships: [email protected]

🎙️ Credits: Podcast production by Brand|Sound. Start your podcast journey by emailing [email protected].

00:00 Introduction and Host Background 00:33 Understanding Frosting in Laser Tattoo Removal 00:54 The Science Behind Frosting 03:13 Debunking Social Media Myths 04:36 Factors Affecting Tattoo Removal 09:10 Client Consultation and Expectations 11:24 Conclusion and Contact Information