The Last Breath Pivot - Control, as well as urgency and time, are essential. If your phone call is a basketball game, the one who is speaking is the one who has control and is bouncing the ball. It's critical that you select the times when you bounce the ball and when the customer bounces the ball.

After you've finished your prior remarks with the final letter of the last word breath, the last breath pivot moves on to express something different. That is to say, you must pivot rapidly.

 Let's say I'm providing you with a foreshadow. "So, let's speak about your credit, income, and assets to determine what option is ideal for you." YOU, (PIVOT) "So, how does your credit look?" - If you want to maintain control, your following comment should come right after the final breath of the last syllable. That way, before the client has a chance to reflect or ask questions, you've already given them something to consider, and they'll just respond to your query. Then you keep moving forward from there.

All you have to do to get them to speak is ask an open-ended question and listen.

#sales #phonesales #acezacademy

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