In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya’s strategic pivot, the conversation gets deep into industry consolidation, AI’s growing influence, and the future of unified communications.

Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.

Main Description:

AWS Chime’s Demise & UC Consolidation

Is UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?

Avaya’s Controversial Contact Center Exit

Avaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.

RingCentral’s AI Play & CX Evolution

With AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?

MWC, Cavell Summit & Enterprise Connect: What to Expect

The biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?

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