Laundry lockers are one of the most requested features in laundromat software, and Wash-Dry-Fold POS just shipped them. In this episode, Ian Gollahon sits down with Cole Norton, one of the developers behind the new laundry locker system, to break down how it works and why it opens up new ways to make money.

Cole walks through the full customer experience, from scheduling a locker online through the My Laundry Order app to dropping off laundry at an unattended store after hours. He explains why the system was built to work with any setup, whether you have high-tech smart lockers or just a box with a master lock on it. Ian and Cole also dig into the unattended laundromat angle: how lockers let customers drop off and pick up around the clock without staff behind the desk.

If you run a laundromat and want to grow drop-off and wash-dry-fold revenue without adding labor, this conversation lays out exactly what the new locker feature does and how to put it to work.

What you will learn:

• How the laundry locker system works with smart lockers, simple drop boxes, or anything in between

• Why lockers make unattended and after-hours drop-off possible

• How customers schedule, pay, and leave instructions through the My Laundry Order app

• Why the customer never sees a third-party marketplace, only your branded store

• How to point customers to your locker page with a website link or a printed QR code

• Why laundry lockers are included free for all Wash-Dry-Fold POS subscribers

Topics covered:

• The new Wash-Dry-Fold POS laundry locker feature

• Drop box vs. individually numbered lockers

• Running an unattended or after-hours laundromat

• Online scheduling and payment through My Laundry Order

• Branded, marketplace-free customer experience

• Growing pickup and delivery and wash-dry-fold revenue

Chapters:

00:00 Cold open

00:57 Welcome and introductions

01:58 Why laundry lockers, and how AI tools made it possible

02:50 Do you need a specific brand of locker?

04:04 Drop box vs. individual lockers

05:27 Running an unattended laundromat with lockers

07:37 The customer drop-off experience

09:04 Using lockers with or without the online app

09:39 Website links and QR codes

10:54 A branded experience with no third-party marketplace

11:28 How many lockers can you add?

13:52 Included free for all subscribers

14:10 Cole on tech support and customer feedback

15:15 Development hours and the AI advantage

16:13 Wrap-up

Hosted by Ian Gollahon, co-owner of Liberty Laundry in Tulsa, Oklahoma and co-founder of Wash-Dry-Fold POS, the original point of sale system built for laundromats.

washdryfoldpos.com

libertylaundryok.com

laundromat-ownership.com