In this episode, Ian Gollahon discusses the addition of wash-dry-fold services to a laundromat.
This episode emphasizes:
- The financial rationale of wash-dry-fold services.
- The necessary space and supplies for wash-dry-fold.
- The importance of having a well-trained staff for wash-dry-fold services.
Other takeaways:
- Space for operations is a critical factor in success.
- Wash-dry-fold services can significantly boost profitability.
- A well-trained attendant is crucial for customer satisfaction.
- Investing in larger machines can lead to better revenue.
- A structured process is essential for efficient operations.
- Customer service scripts can enhance the customer experience.
- Regular training for employees is necessary for consistency.
- B2B services can be a major revenue source in rural areas.
- Creating a clean and safe environment is vital for customer retention.
Chapters
00:00 Introduction to Laundromat Ownership
00:48 The Benefits of Wash Dry Fold Services
01:28 Rate of Return on Wash-Dry-Fold Services
02:35 Starting a Wash Dry Fold Service
02:57 Drop Off at Counter
04:29 Sorting
05:21 Wash
06:06 Dry
06:17 Fold
07:04 Done (Ready for Pickup)
08:08 Customer Pickup
08:36 What you can't do without
09:24 Wash-Dry-Fold considerations when building a launndromat
09:52 Distributors will try to sell you too many machines!
10:41 When can you not add wash-dry-fold to your laundromat?
11:51 Hire vs. DIY
12:27 Labor and Process in Wash Dry Fold Operations
13:11 Outro
Links referenced in this episode:
Wash-Dry-Fold POS blog post: https://www.washdryfoldpos.com/how-to-add-wash-dry-fold-service-to-your-coin-laundromat/
Liberty Laundry Website:
https://www.libertylaundryok.com/