On this episode of the Laundry Nerd Podcast, host Randy interviews John Parks (Director of After‑Sales Technical Service) and Andy Lubahn (National Field Service Manager) about Alliance Laundry’s approach to quality. They cover 100% end‑of‑line testing, ISO 9001 certification, the After‑Sales Quality Alert System (ASQAS), and the role of field training and distributor support.

Listeners will learn how quality alerts are handled quickly, why documentation and testing matter, and practical maintenance tips to improve uptime and profitability.

Owner Steven Nunez discusses building and running four laundromat locations (three in Orlando, one in Miami)  focusing on remote management, staffing structure, and operational processes.

He shares lessons on trust, systems for verification, growth strategy, and the trade-offs of remote ownership, plus tips for new owners about starting local first and scaling thoughtfully.

Host Randy Radtke interviews Catherine Fisher, owner of Adam's Washeteria and self-styled High Priestess of the Holy Spin, about her colorful, community-focused laundromat in Corvallis, Oregon.

They discuss whimsical laundromat weddings and commitment ceremonies, the shop's neon-disco vibe, customer experiences, and Catherine's mission to make laundry fun, inclusive, and more accessible for everyone.

Randy interviews Susan Wang, who moved from running vending machines to planning her first laundromat, Sunshine Laundry Lounge. She shares how visiting stores, meeting industry owners (including Tim Richardson), and detailed research shaped her plans for a customer-focused self-serve and wash-and-fold business.

Susan discusses timeline, financing, contractor work, and operating as employee one, and offers advice for new buyers: take time to learn the industry, prioritize location and lease terms, and design the business around how you want to serve customers. Follow her journey on Instagram @SusanWangGroup.

Host Randy Radtke talks with Kyle Pethke, Manager of Laundry Design at Alliance Laundry Systems, about the full process of designing laundromats—from site selection and demographics to utility planning, equipment mix, and construction-ready drawings.

They discuss common challenges (tight footprints, odd angles, service access, sight lines), industry trends (larger-capacity machines, card/pay systems, wash‑dry‑fold), frequent design mistakes like overcrowding, and how to engage Alliance’s design team for projects.

There's little doubt that with its densely populated boroughs, New York is a unique laundromat market. In this episode of the Laundry Nerd Podcast, we chat with Christian Almonte, Vice President of Lav Express laundromats in New York, to gain insights on the business, market, and their new giant laundromat in Queens. We’ll also learn how Christian, a second-generation laundromat owner, decided to get into the family business.

Vending, even if it’s just about offering single-use soap and softener, can be an excellent additional revenue stream for laundromat owners. Vend-Rite has been a supplier to the laundry industry since 1952, helping owners meet customer needs and drive additional revenue in the process.  In this episode of the Laundry Nerd Podcast, we chat with Mark Gies from Vend-Rite, to learn more about their company, products, and much more.

Laundromat owners who ignore marketing and refuse to stay abreast of best practices do so at their own peril. In this episode of the Laundry Nerd Podcast, we chat with Dom Santamaria, owner of Suds Digital to learn more about the business and best practices. 

Randy Radtke talks with Speed Queen franchise owner Jeremy Stroud about why he chose the franchise route, how franchisor support and a strong staff helped launch his Baton Rouge location, and lessons learned running pickup & delivery.

They cover site selection, onboarding, operational support, practical tips for new owners, and plans for a second location.

With so much focus on attended stores expanding into wash-dry-fold services and pick-up and delivery to maximize revenue, we are venturing in the opposite direction in this episode. We are chatting with Matthew Charney, owner of Fivefold Laundromat in Columbus, Ohio, about his decision to go unattended and how technology helps him stay on top of the business.