How do you get customers through the door when you’ve just opened or taken over a laundromat?

In this episode of The Laundromat Millionaire Show, Dave and Carla Menz sit down with Cat Chalpin, owner of Pop In Laundry in New York, to talk about her journey into the laundromat industry, acquiring and renovating her first store, building a memorable laundromat brand, and finding creative ways to attract new customers.

Cat shares how she balanced a laundromat renovation while working a full-time job, the lessons she learned as a first-time laundromat owner, and the marketing strategies she’s using to grow the business.

A major focus of the conversation is laundromat marketing and promotions. Cat discusses creative ways to increase traffic during traditionally slow days and times, including Free Laundry Day promotions and even partnering with other businesses to help sponsor community laundry events.

They also discuss the growth opportunities Cat sees in wash-dry-fold (WDF) and laundry pickup and delivery, the importance of creating a strong brand, working with the right laundromat equipment distributor, and using your laundromat to make a positive impact in the local community.

If you’re thinking about buying your first laundromat, recently opened a store, or are looking for new ideas to increase laundromat customers and sales, this episode is packed with practical ideas you can put to work in your business.

IN THIS EPISODE:

00:00 – Episode 124 Intro: Cat Chalpin
01:21 – Laundromat Millionaire Newsletter
02:19 – Cat’s Laundromat Industry Obsession & Backstory
04:14 – First Visit to Her Laundromat
05:30 – Journey to Acquiring Her Store
10:02 – Renovating a Laundromat While Working Full Time
11:25 – The Value of a Great Equipment Distributor
12:42 – Creating a Laundromat Brand
13:26 – Store Size and Layout
16:05 – Growing Wash-Dry-Fold & Laundry Delivery
20:43 – Marketing & Promotions for a New Laundromat
25:13 – Advice for Buying Your First Laundromat
27:55 – Mistakes and Lessons Learned
30:42 – Increasing Sales During Slow Days & Times
32:02 – Creative Free Laundry Day Ideas
37:42 – Getting Companies to Sponsor Free Laundry Day
40:40 – Making an Impact in the Community
42:26 – Advice for Veteran Laundromat Owners
47:43 – What’s Next for Cat?

RESOURCES MENTIONED:

Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://www.huebsch.com/choices
Wash-Dry-Fold POS: https://www.washdryfoldpos.com/
Our Guest:
Cat Chalpin Socials: 
https://www.facebook.com/profile.php?id=61574416064427
https://www.instagram.com/popinlaundry/?hl=en
https://www.linkedin.com/company/pop-in-laundry/
PopIn Laundry: https://www.popinlaundry.com/
Referenced Links: 
Our website: https://www.laundromatmillionaire.com
HK Laundry Equipment: https://www.hklaundry.com/
LaundroWorks Payments: https://laundroworks.com/


ABOUT THE LAUNDROMAT MILLIONAIRE SHOW

The Laundromat Millionaire Show is dedicated to helping laundromat owners, investors, and entrepreneurs build stronger, more profitable laundromat businesses. Hear real-world strategies and lessons about laundromat ownership, marketing, operations, wash-dry-fold, pickup and delivery, acquisitions, renovations, and growing your laundromat business.

Subscribe for more conversations with successful laundromat owners and industry experts.

#Laundromat #LaundromatBusiness #LaundromatMillionaire 

 What does it take to buy your first laundromat—and then grow beyond traditional self-service laundry?

In this episode of The Laundromat Millionaire Show, Dave and Carla Menz interview laundromat owner and entrepreneur Alyssa Mouton about her journey into the laundry industry and the lessons she learned while purchasing her first laundromat.

The conversation then turns to one of the biggest growth opportunities available to laundry business owners: government laundry contracts.

Alyssa shares practical insights into finding and securing government contracts for laundry pickup and delivery services. She discusses how laundromat owners can identify contract opportunities, prepare their businesses to work with government agencies, navigate the bidding process, and build the systems needed to fulfill large commercial laundry accounts.

In this episode, you’ll learn:

• How Alyssa purchased her first laundromat
• Challenges new laundromat owners should prepare for
• Why government contracts can be valuable for laundry businesses
• Where to find government laundry contract opportunities
• How to prepare for the government bidding process
• What agencies look for when selecting laundry service providers
• How certifications and registrations may help your business qualify
• Common mistakes to avoid when submitting a government bid
• How to price laundry pickup and delivery contracts profitably
• The operational systems needed to service large accounts
• Why persistence and relationship-building matter when pursuing contracts

Whether you currently own a laundromat, operate a laundry pickup and delivery business, or are looking for new ways to increase commercial laundry revenue, this episode offers actionable advice for expanding into government and institutional accounts.

Government contracts can create recurring revenue, larger order volume, and long-term growth—but winning them requires preparation, professionalism, and a clear understanding of the procurement process.

Subscribe to The Laundromat Millionaire Show for more interviews, business strategies, and real-world advice to help you purchase, improve, and grow a profitable laundromat business.

CONNECT WITH LAUNDROMAT MILLIONAIRE

Visit LaundromatMillionaire.com for laundromat education, consulting, resources, workshops, and information about the Laundromat Millionaire community.

ABOUT THE LAUNDROMAT MILLIONAIRE SHOW

Hosted by Dave and Carla Menz, The Laundromat Millionaire Show features laundromat owners, industry experts, and successful entrepreneurs sharing strategies for laundromat ownership, laundry pickup and delivery, commercial laundry, business growth, and financial freedom.

#LaundromatMillionaire #GovernmentContracts #LaundryDelivery #LaundromatBusiness #CommercialLaundry #LaundryPickupAndDelivery #LaundromatOwner #GovernmentBidding #SmallBusiness #entrepreneurship 

Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.speedqueencommercial.com/flexibility
Cents & LaundroWorks: https://www.trycents.com/
Our Guest:
Alyssa Mouton: https://alyssamoutonbrand.com/
Her GovCon Course: https://laundromatlaunchpad.com/interactive-gov-con-course/
Her laundromat: https://www.maytaglaundry59.com/
Referenced Links: 
Our website: https://www.laundromatmillionaire.com
Curbside Software: https://get.curbsidelaundries.com/
Sam.gov: https://sam.gov/
HigherGov: https://www.highergov.com/contract-opportunity/
Register for Set-Asides on Sba.gov: https://www.sba.gov/federal-contracting/contracting-assistance-programs

Timestamps 
00:00 Episode 123 Intro – Alyssa Mouton
01:22 Spotlight: Laundromat Millionaire Coaching Services 
02:49 Introducing Guest – Alyssa’s Background
05:21 Laundromat Acquisition
06:49 Benefits of Seller Financing 
10:18 Alyssa’s Laundromat Deal
13:54 Laundromat Size & Business Model
16:23 Pickup & Delivery Clients
19:11 How to Land Government Contracts
20:27 Invoicing for Government Contracts
24:30 How Alyssa Learned to Navigate Government Contracts
25:01 Alyssa’s Course for Getting Government Contracts
25:50 Making Our Businesses Easier to Find
25:51 Working with Middlemen
27:57 Improving Odds of Getting the Bid & Applying for Set-Asides
30:49 Meeting the Demand
33:49 Security Issues with Delivery to Government Facilities
36:05 Contact Information & Course Details 

 Delivery Vehicles for Laundry Pickup & Delivery: What Every Owner Should Know

Choosing the right delivery vehicle can have a huge impact on your laundry pickup and delivery business. The wrong vehicle can cost you thousands in unnecessary expenses, while the right one can improve efficiency, reduce operating costs, and become one of your most effective marketing tools.

In this episode, we break down everything laundry delivery operators need to know before purchasing their next delivery vehicle. From cargo space and fuel efficiency to vehicle wraps and must-have features, you'll learn how to make a smart investment that supports long-term growth.

In This Episode:
How to choose the best delivery vehicle for your laundry pickup and delivery service
Cargo vans vs. SUVs vs. minivans: Which is the best fit?
The features every laundry delivery vehicle should include
How shelving, organization, and interior layouts improve efficiency
Why vehicle wraps are one of the highest-ROI marketing investments you can make
Expected ROI on a great vehicle wrap

Whether you're launching your first pickup and delivery route or expanding an established fleet, these practical tips will help you maximize every mile your vehicles travel.

Resources Mentioned
Learn more about building a profitable laundry pickup and delivery business.
Explore additional training, tools, and resources from Laundromat Millionaire.
Connect With Us

Subscribe for weekly episodes covering laundromat ownership, laundry pickup and delivery, marketing, operations, profitability, and business growth.

Keywords

laundry pickup and delivery, laundry delivery service, delivery vehicle, cargo van, laundry business, laundromat business, laundromat marketing, vehicle wrap, fleet branding, delivery van, commercial vehicle, pickup and delivery business, laundromat owner, laundry route, delivery fleet, small business marketing, local marketing, laundry service business, delivery operations, Laundromat Millionaire

#LaundryBusiness #LaundryDelivery #Laundromat #PickupAndDelivery #SmallBusiness #BusinessGrowth #VehicleWrap #FleetBranding #DeliveryVan #LaundromatMillionaire
Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.huebsch.com/operations
Wash-Dry-Fold POS: https://www.washdryfoldpos.com/
Referenced Links: 
Our website: https://www.laundromatmillionaire.com
Cents Software: https://www.trycents.com/
Verizon Connect: https://www.verizonconnect.com/

Timestamps 
00:00 Episode 122 Intro – Delivery Vehicles 
01:24 Spotlight: Laundromat Millionaire WDF & Delivery Workshops 
02:34 Why the Delivery Vehicle Matters, even a Gig Economy
12:01 One Brand or Two?
16:52 Driver Uniforms
20:39 Vehicle Type, Brands & Options
37:11 Driver Monitoring Software
41:12 Wraps & the Marketing Power of Vehicles
52:00 The 3 Key Factors to Consider
53:00 Quantifying the ROI
56:53 Closing Thoughts 

They say it can't be done and Steven Nunez proves them wrong running his chain of 4 laundromats remotely from over a thousand miles away! In this episode of The Laundromat Millionaire Show learn his tips and tricks for building and managing a team from afar and whether he recommends for new owners to do it too!

Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.speedqueencommercial.com/flexibility
Cents & LaundroWorks: https://www.trycents.com/
Our Guest:
Steven Nunez on LinkedIn: https://www.linkedin.com/in/steven-nunez-79265123/
The Laundry Room Orlando: https://orlandolaundryroom.com/
Referenced Links: 
Our website: https://www.laundromatmillionaire.com
Episode with Charles Measley: https://youtu.be/KS0hQCZ1dGw

Timestamps 
00:00 Episode 121 Intro – Steven Nunez 
01:49 Spotlight: Curbside 2026 Event Discount
02:33 Steven Nunez: A Remote Laundromat Operator
06:23 Building 1st Store & Expanding to 4
09:00 Why Choose a Market 1K Miles Away
12:20 Navigating Construction Challenges Remotely
14:22 Partner & Family Close By
15:01 Building a Team from Afar, Managing Operations and Preventing Theft
23:17 The Future of Payment Systems in the Industry
27:32 Organizational Structure and Employee Roles
28:24 Challenges of Pickup and Delivery Logistics & Whether to Move to a Closed Facility
35:10 Store Sizes & Property Costs
35:52 Finding &  Hiring that Key Employee
44:54 Incentives & Bonus Structures
47:19 Order Management and Accountability
48:17 WDF & Delivery Software
49:08 Advice for Newbies
54:21 Steven’s Contact Information 

 Staffing is one of the most difficult aspects of any business, but we've built an amazing team! Other owners often ask us how. In this episode, Dave & Carla share their tips for finding the right people for each position, for building a culture and compensation that keeps them, and establishing clear expectations from day one of what can cause termination. 

Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.huebsch.com/innovators
Wash-Dry-Fold POS: http://www.washdryfoldpos.com/
Referenced Links: 
Our website: https://www.laundromatmillionaire.com
Presso: https://getpresso.com/
Express Employment Professionals: https://www.expresspros.com/
Our Employee Handbook: https://laundromatmillionaire.com/product-category/business-forms/

Timestamps:
00:00 Episode 120 Intro – Hiring, Firing & Retaining Employees 
02:21 Spotlight: Curbside 2026 Event Discount
03:41 The Importance of a Good Employee Handbook
04:56 Where Do You Find Great Employees?
07:30 The Art of Creating Job Advertisements
8:41 Clear Qualifications Based on Role
15:20 Employee Compensation – Tier 1 vs Tier 2 Labor Pools
20:05 Developing Clear Expectations Upfront
24:43 Training Practices
36:55 Employee Retention – Culture, Empowerment, Upward Mobility
45:49 Employee Retention – Bonuses
53:27 Best Practices for Terminating Employees 

Data is a hot topic in all businesses today - how to get it, how to use it and how to protect it. Nick D'Ascensao and Oleg Stepanov of LaundroWorks join us in this episode of The Laundromat Millionaire Show to dive deep into this topic. Learn how to improve your business analysis by focusing on the metrics that matter most and how the software can help you monitor it.

Referenced Links: 
Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.huebsch.com/innovators
Laundroworks & Cents: 
Our Guests links: https://laundroworks.com/ & https://www.trycents.com/
Our website: https://www.laundromatmillionaire.com
The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/
Episode with Steve Marcionetti: https://youtu.be/FnN1X8ApSkE
Episode with Branden Unnerstall & O’Hara brothers: https://youtu.be/rOdBYCLKPBw
Episode with Alex Jakowsky: https://youtu.be/euIPLlOuzQY

Timestamps 
00:00:00 Episode 119 Intro – Nick D’Ascensao & Oleg Stepanov of LaundroWorks 
00:01:08 Spotlight: Laumdromat Millionaire Insurance Program
00:02:05 Welcoming Guests
00:03:24 LaundroWorks - the payment solution evolution
00:08:51 Why Cents Merged with LaundroWorks
00:14:09 Only a Loyalty Card System??
00:21:45 Data Integration
00:24:44 Reasons to Modernize Your Payment System
00:26:28 Expected Float
00:30:34 Card Replacement Strategies
00:33:50 Access to and Best Use of the Data It Provides
00:36:09 Data Ownership & Safety
00:37:36 Key Data Points to Monitor
00:43:42 Best Loyalty Card Promotions
00:48:11 Using Cards for Restrictions and Access
00:57:46 The $140 Million New Investment
01:02:35 How to Demo Cents & LaundroWorks Today 

Dave & Carla Menz transparently share their story, their experience, and their advice for entering and scaling in the laundromat industry in this in-depth interview by Ian Gollahon, a recast of their episode on The Laundromat Ownership Podcast. Six years since being interviewed for the first episode of The Laundromat Millionaire Show and having coached hundreds of clients since, learn their strategies for becoming successful in the laundry industry.

Referenced Links: 
Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.huebsch.com/innovators
LaundroBoost: https://laundroboostmarketing.com
Our Host: Ian Gollahon:
https://podcasts.apple.com/ie/podcast/laundromat-ownership/id1861061728
https://www.washdryfoldpos.com/
TikTok: @cashcycle
Our website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/

Timestamps 
00:00 Episode 118 Intro – Recast of Laundromat Ownership Podcast 
01:32 The Journey to Becoming Laundromat Millionaires
05:28 Building a Supportive Community for Laundromat Owners
11:38 Overcoming Adversity: Personal Stories of Growth
14:36 The Impact of Laundromats on Local Communities
19:03 The Evolution of the Laundromat Industry
26:19 Advice for New Laundromat Owners
33:50 Navigating Growth in the Laundromat Business
35:54 Scaling: The Balance Between Growth and Excellence
39:09 Understanding Pickup and Delivery Dynamics
44:53 The Reality of Delayed Gratification
48:58 Bizarre Experiences in Laundromats
52:13 The Case for Fully Attended Laundromats
55:40 Final Thoughts and Laundromat Owner Resources 

 Interested in the laundry industry? Learn Alex Bloom's tips for going from an industry newbie to a multi-store industry expert in under 3 years. Also learn the truth behind some of laundry's newest technologies such as touchscreen, ProCapture, SanOWash Ozone, and the Presso - do they really work and do they help your bottom line?? 

Referenced Links: 
Our Sponsors: 
H-M Company Drain Troughs: https://www.draintroughs.com 
Alliance Laundry Systems: https://go.huebsch.com/LM-HU-Newsletter-March26 
Cents & LaundroWorks Systems: https://www.trycents.com/ 
LaundroBoost: https://laundroboostmarketing.com
Our Guest: Alex Bloom:
https://www.facebook.com/WashWorkslaundromats
https://www.washworksma.com/
TikTok: @cashcycle
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/
Daniels Equipment: https://danielsequipment.com/
SanoWash Ozone: https://www.aquawingozone.com/
ProCapture: https://speedqueencommercial.com/en-us/procapture/
Episode with Craig Madson – ProCapture: https://youtu.be/0zbp5xwruBE
Curbside Conference: https://www.curbsidelaundries.com/conference/
Curbside Software: https://www.curbsidelaundries.com/
Speed Queen Machines & Payments: https://speedqueencommercial.com/en-us/
Episode with sanowash: https://www.youtube.com/watch?v=uba2xsLJh_E

Timestamps 
00:00 Episode 117 Intro – Alex Bloom & Curbside 2026 Conference
02:14 Alex's Entrepreneurial Journey
10:22 The Benefits of a 1031
11:07 Finding the Right Distributor
12:50 Finding the Right Location
15:46 What a Top Distributor Does 
18:37 Finding the Second Location
22:26 Finding a Third Location
23:51 Negotiating the Deal
25:49 Investing in Community and Business Growth
26:38 Not All Customers Want Coinless
27:46 Incentivizing App Usage
28:58 Business Models, Machines and Layouts
30:26 Strategies for Unattended Stores
32:16 Benefits of ProCapture
34:42 Wash-Dry-Fold and Delivery - Adding Software
36:10 Renovating the 3rd Location
42:00 Payment System
43:47 Third Location Business Model
44:11 Benefits of Municipal Power
46:01 Navigating Partnerships in Business
49:14 Innovations in Laundry Technology: Ozone and Pressing Machines
54:56 Presso - Adding Dry Cleaning Services
1:00:00 Speech at Curbside 2026
1:01:49 Advice for New Laundromat Owners
01:04:43 Contact Info and Final Thoughts 

 🌟 Ready to scale your business? Did you know that laundromats can be a goldmine? 💰 In our latest podcast episode, we dive into how one business went from 16 to 38 stores in just a few years! 🚀

In the ever-evolving laundromat industry, growth and innovation are key to staying competitive. Join us as we dive into the journey of the Best Wash Laundromats team, where Branden Unnerstall, David and Tom O'Hara share their experiences and strategies for site selection, deal valuation and growing a high caliber team. Their insights offer valuable lessons for both new and seasoned business owners alike. Learn about the secrets behind their rapid expansion and how to apply these strategies to your own journey. This is one episode of The Laundromat Millionaire Show you won't want to miss!

#Laundromats #BusinessGrowth #Entrepreneurship #Scaling #Podcast #SmallBusiness #SuccessStories #InvestSmart #CommunityFocus #BusinessTips

Referenced Links: 
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com , Alliance Laundry Systems: https://go.huebsch.com/LM-HU-Newsletter-March26 , Laundromat Ownership Podcast: https://podcasts.apple.com/us/podcast/laundromat-ownership/id1861061728 & LaundroBoost: https://laundroboostmarketing.com
Our Guest: Best Wash Laundromats: 
https://bestwashlaundromats.com/
https://www.linkedin.com/in/thomasoharaku/
https://www.linkedin.com/company/best-wash-laundromats/?viewAsMember=true
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/
Previous Episode with Branden: https://www.youtube.com/watch?v=3yp4PEjNhpg
LaundroWorks Payment Systems: https://laundroworks.com/
Connecteam Software: https://connecteam.com/

Timestamps 
00:00 Episode 116 Intro – Best Wash Laundromats – Branden, Tom & David
01:30 Introduction and Background of Best Wash Laundromats
03:02 Growth Journey: From 16 to 38 Stores
05:52 Team Dynamics and Complementary Skill Sets
11:57 Best Wash Business Model
14:46 Talent Acquisition and Retention Strategies
19:56 Community Laundromats vs Commodity Laundromats
23:57 Trust and Integrity: Handling the Cash Collections
29:26 Focus on Customer Experience
31:23 Scaling and Finding New Locations
33:42 Managing Locations from a Distance
35:26 Key Data Tracking on Stores
39:15 Maintaining Quality and Customer Experience
43:15 Faith and Community Engagement
44:26 Site Selection and Market Analysis
54:29 The Importance of Branding
55:13 Impact of a Bad Location
55:56 Calculating Competition Density
58:45 Locations that Failed to Perform
1:01:41 Future Growth Strategies and Service Expansion
01:05:29 Future for Franchising?
01:10:51 Final Thoughts & Building Industry Relationships

 

 Modernizing your payment system definitely improves customer experience, but could it also be improving your bottom line?? Steve Marcionetti, President and Founder of CCI (Card Concepts Inc), shares insights on payment system options, the strategies behind implementation, and the ROI you can expect. 

Referenced Links: 
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com , Alliance Laundry Systems: https://go.speedqueencommercial.com/LM-SQ-Podcast113-February26 & LaundroBoost: https://laundroboostmarketing.com
Our Guest: Steve Marcionetti’s socials: http://www.linkedin.com/in/stevemarcionetti , https://www.facebook.com/marcionetti , https://www.instagram.com/ccisteve/ , https://www.tiktok.com/@ccisteve , https://www.youtube.com/@cardconceptsinc8471
Card Concepts Inc: https://www.laundrycard.com/
Laundry Concepts Distribution: https://www.laundryconcepts.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/

Timestamps 
00:00 Episode 115 Intro – Steve Marcionetti
01:24 Spotlight: Next Laundromat Millionaire Workshop
02:45 Introduction to Steve Marcionetti and His Background
07:07 Early Laundromat Card Systems
08:42 The Launch of CCI and Its Impact on the Industry
11:50 “Card Systems” – Loyalty vs Credit/Debit
14:13 The Laundry Card System – Loyalty Cards
16:05 The Financial Benefits of Loyalty Cards – The Float
21:59 Innovative Marketing Strategies with Loyalty Cards
29:37 CCI's Other Options: Laundry Card vs FASCard vs Flex RF
35:53 Payment though Mobile App
38:10 Ongoing Fees
39:00 Laundry Card for Multi-Store Owners
40:07 Data Ownership and On-Premise Solutions
42:52 Industry Shift Back to Loyalty Cards
44:58 Ownership of the Float and the Loyalty
46:16 Product Lifespan and Updates
53:04 Transitioning to Cashless: Strategies for Success
58:15 Family Dynamics in Business
1:02:09 Future of the Laundry Industry – Acquisitions & Consolidations?
01:06:18 Innovations Coming in CCI's Payment Systems
01:07:56 Compatibility & Integrations with Other Software
01:11:24 Contact Info & Final Thoughts