In this episode, Ian Gollahon discusses the addition of wash-dry-fold services to a laundromat.

This episode emphasizes:

• The financial rationale of wash-dry-fold services.
• The necessary space and supplies for wash-dry-fold.
• The importance of having a well-trained staff for wash-dry-fold services.

Other takeaways:

• Space for operations is a critical factor in success.
• Wash-dry-fold services can significantly boost profitability.
• A well-trained attendant is crucial for customer satisfaction.
• Investing in larger machines can lead to better revenue.
• A structured process is essential for efficient operations.
• Customer service scripts can enhance the customer experience.
• Regular training for employees is necessary for consistency.
• B2B services can be a major revenue source in rural areas.
• Creating a clean and safe environment is vital for customer retention.

Chapters

00:00 Introduction to Laundromat Ownership

00:48 The Benefits of Wash Dry Fold Services

01:28 Rate of Return on Wash-Dry-Fold Services

02:35 Starting a Wash Dry Fold Service

02:57 Drop Off at Counter

04:29 Sorting

05:21 Wash

06:06 Dry

06:17 Fold

07:04 Done (Ready for Pickup)

08:08 Customer Pickup

08:36 What you can't do without

09:24 Wash-Dry-Fold considerations when building a launndromat

09:52 Distributors will try to sell you too many machines!

10:41 When can you not add wash-dry-fold to your laundromat?

11:51 Hire vs. DIY

12:27 Labor and Process in Wash Dry Fold Operations

13:11 Outro

Links referenced in this episode:

Wash-Dry-Fold POS blog post: https://www.washdryfoldpos.com/how-to-add-wash-dry-fold-service-to-your-coin-laundromat/

Liberty Laundry Website:
https://www.libertylaundryok.com/