Lawyers are notoriously poor at stepping back from their work to think about what they're doing and how they're doing it. Yet this reflection is vital to ensuring that the right output is being provided in the right way. Optimising the delivery of value to clients requires looking at the big picture, articulating the legal team's competitive advantage and, above all, creating and implementing a strategy.

We met with Susan Hackett, CEO of Legal Executive Leadership LLC and former General Counsel of the Association of Corporate Counsel. Susan advises law departments and law firms on all aspects of the business of law, including strategy, leadership, change management and legal operations.

Susan, Alex and Elliot discussed many topics related to strategy and legal operations, including:

* Why legal operations professionals were originally referred to as "legal executives".

* What strategy actually is.

* How and when to set strategy.

* What elements comprise a law department strategy and where technology fits in.

* The role of legal operations in the strategy setting process.

* Susan's view on the future of legal operations and technology.

LINKS

Susan Hackett on LinkedIn: https://www.linkedin.com/in/susanhackett/