In this special episode of LawTech Talks, produced in partnership with Thomson Reuters, host Jerome Doraisamy speaks with Piper Alderman managing partner Tony Britten-Jones and chief operating officer Chris McLean about the shifting roles of external providers and in-house teams looking to evolve in the current climate. The guests discuss how necessity is the mother of invention, the headline operational changes being seen from in-house teams at this juncture, striking the right balance between rolling with the times versus wading in cautiously when implementing changes, and how big firms can best be supporting their teams in the utilisation and uptake of technological advancements. Mr Britten-Jones and Mr McLean also reflect on increased sophistication from in-house teams when dealing with their external providers and how law firms have to adapt in dealing with their clients, the need or otherwise for trial and error in determining best practice, taking calculated risks and grasping opportunities, and lessons being learnt from the pace of change. To learn more about Thomson Reuters, click here. If you like this episode, show your support by rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email [email protected] for more insights!