Lets dive into the world of quality management with Jackie Stapleton, exploring how to simplify it using four essential pillars. Inspired by a personal story of overcomplication, we break down the core elements that can make your quality management system almost self-sustaining. From audit programs to management reviews, we discuss practical insights to streamline processes. Discover how these four pillars—audit programs, internal audits, non-conformance registers, and management reviews—can naturally build and improve your system. Join us to learn how to make quality management less daunting and more effective, ensuring you focus on what truly matters. Tune in for a straightforward guide to mastering quality management with ease.

The links we promised

• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2024-29

• ATOL: https://auditortrainingonline.com/

• Connect with Jackie:

o https://www.linkedin.com/in/jackiestapleton/

o https://jackiestapleton.com/

o Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook

• Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/

DISCLAIMER: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this insightful episode of Lead the Standard, host Jackie Stapleton, along with co-host Kelly Taylor, present five transformative questions that can elevate your ISO 9001 audits. This episode is based on the wisdom shared in LTS Newsletter #75 (https://email.auditortrainingonline.com/lead-the-standard-ed-75) and explores key stages of auditing that help organizations ensure their quality management systems are not only compliant but also effective and efficient.

Key topics covered include:

• Requirements Gathering: How to determine what your customers truly need.

• Planning & Resource Allocation: Steps to ensure your organization can deliver on customer expectations, including resource management and risk assessments.

• Monitoring & Control: Keeping track of progress to maintain quality control and make necessary adjustments.

• Delivery: Ensuring your organization meets its promises and delivers outputs as per agreed specifications.

• Post-Delivery Evaluation: Gauging customer satisfaction after delivery to drive continuous improvement.

Jackie and Kelly provide practical insights and a structured approach to ISO 9001 audits that can help you transform the way your organization operates, ensuring greater success and customer satisfaction.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In Episode 27 of Lead the Standard with Auditor Training Online, titled "Audits Pass, Culture Lasts," I delve into the transformative power of a strong quality culture alongside Jackie Stapleton. We explore how a robust culture impacts daily operations and long-term success, going beyond mere checklists and standards. Jackie shares insights from our LTS newsletter (https://email.auditortrainingonline.com/lead-the-standard-ed-74), highlighting the six key activities essential for building a lasting quality culture, including defining cultural indicators and creating visual dashboards. We discuss the importance of intentional actions and measurable outcomes in fostering a culture that saves companies millions by avoiding costly mistakes. Join us as we break down the quality culture development cycle and learn how to make abstract concepts tangible and achievable. Tune in to discover how to cultivate a quality mindset that truly endures.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this forward-looking episode of Lead the Standard, host Jackie Stapleton, along with co-host Kelly Taylor, explores the emerging trends, insights, and career opportunities in the ISO industry as we approach 2025. Based on insights from LTS Newsletter #73 (https://email.auditortrainingonline.com/lead-the-standard-ed-73) , this episode provides a comprehensive overview of the evolving landscape for ISO professionals, highlighting the areas of growth and opportunity.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this episode of Lead the Standard, host Jackie Stapleton and co-host Kelly Taylor explore how businesses can leverage the ISO 45001 systems approach to prevent musculoskeletal injuries (MSDs) in the workplace. Drawing insights from LTS Newsletter #72 (https://email.auditortrainingonline.com/lead-the-standard-ed-72), this episode examines the vital role of leadership, worker participation, and structured planning in mitigating MSD risks.

Key topics covered include:

• Leadership and Worker Participation: How top-down commitment and employee involvement in safety processes are critical to minimizing MSD hazards.

• Planning: The importance of risk assessment, proactive hazard identification, and setting clear objectives to manage and prevent musculoskeletal disorders.

• Support and Operations: Ensuring that the necessary resources, tools, and ergonomic practices are in place to execute safe operations in line with ISO 45001.

• Performance Evaluation and Improvement: Monitoring, auditing, and continuously improving systems to ensure long-term effectiveness and safety.

This episode is packed with practical insights for organizations looking to reduce MSD risks and foster a healthier, safer workplace.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

Explore the vital role that people play in creating a safe workplace in this episode of Leading the Standard with ATOL. We break down Edition #71 (https://email.auditortrainingonline.com/lead-the-standard-ed-71), of our Newsletter, covering:

• Risk Identification: How employees' firsthand insights help spot potential hazards early.

• Risk Assessment: Leveraging workers' expertise to evaluate the likelihood and severity of risks.

• Controls: The importance of active engagement in implementing and refining safety measures.

• Corrective Actions: How collaborative feedback leads to continuous improvement after incidents.

Join hosts Jackie Stapleton and Kelly Taylor as they discuss the People-Centred OH&S Risk Management Model, showing how involving people at every step creates a proactive and safer work environment. Tune in for practical insights, key takeaways, and a Q&A with our ATOL community. Leading the standard starts with putting people at the heart of safety!

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this episode of Lead the Standard, host Kelly Taylor, joined by co-host Jackie Stapleton, explores the critical importance of addressing psychosocial hazards in the workplace. Drawing from insights in LTS Newsletter #70 (https://email.auditortrainingonline.com/lead-the-standard-ed-70), the discussion highlights how mental and emotional well-being is just as crucial as physical safety, offering actionable strategies for managing psychosocial risks.

Key topics covered include:

• What are Psychosocial Hazards?: Understanding the social and psychological risks that impact mental health in the workplace.

• The "PEACE" Approach: A five-step framework for managing psychosocial hazards:

• P – Prioritise Mental Health: Recognizing the importance of mental well-being and proactively supporting employees.

• E – Evaluate Risks: Regularly assessing the workplace to identify hidden stressors and potential risks.

• A – Actively Address Issues: Implementing interventions to reduce burnout and workplace stress.

• C – Create Supportive Environments: Fostering a culture of openness and support around mental health.

• E – Evaluate and Adjust Continuously: Ensuring that mental health strategies remain relevant and effective over time.

This episode is essential for leaders and managers looking to create a balanced and supportive work environment by addressing both physical and psychosocial safety.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

Join Jackie Stapleton and Kelly Taylor in this powerful episode of Lead the Standard as they delve into the transformative power of ISO 45001 in enhancing workplace safety and wellbeing. With personal insights from Jackie, including her experience supporting a family member through recovery after a workplace incident, the episode highlights the critical role ISO 45001 plays in preventing incidents and supporting recovery when they do occur. Inspired by LTS Newsletter #69 (https://email.auditortrainingonline.com/lead-the-standard-ed-69)

Key topics covered include:

• Worker-Centred OH&S Framework: The importance of a worker-focused approach to safety, promoting both physical and emotional well-being.

• Expectations & Consultation: How understanding and addressing the expectations of workers fosters engagement and participation in the safety process.

• Hazards & Risks: Identifying and managing risks proactively to ensure workplace safety.

• Incident Response & Corrective Action: The need for a comprehensive approach to managing incidents, ensuring continuous improvement in safety practices.

Whether you're a business leader or safety professional, this episode offers valuable insights on creating a resilient safety culture rooted in ISO 45001 standards.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

Disclaimer: This podcast is intended for guidance purposes only. While we strive to provide accurate and up-to-date information, the recommendations given should be considered as suggestions rather than definitive advice. Auditor Training Online (ATOL) cannot be held responsible for any decisions made based on this guidance. Always consult with a professional for specific advice tailored to your business circumstances.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this episode of Lead the Standard, hosts Jackie Stapleton and Kelly Taylor tackle a critical topic from Edition #68 of the LTS Newsletter (https://email.auditortrainingonline.com/lead-the-standard-ed-68): "Mastering Boundaries: A Key to Success in Auditing and Consulting."

Tune in as they explore:

- How mapping business processes to ISO standards can help establish clear boundaries.

- The role of understanding interested parties in maintaining focus and avoiding overreach.

- Defining scope and objectives to ensure you stay within your role as an external auditor or consultant.

- The importance of regular evaluation and continuous improvement to maintain professional boundaries.

Jackie shares her real-life experiences, including how the ISO 9001 standard inspired the creation of the Boundaries Model, offering practical steps to navigate complex situations without getting caught up in office politics. Whether you're an experienced auditor or just starting your career, this episode provides essential insights to help you lead with clarity and confidence.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

The links we promised

• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2024-21

• ATOL: https://auditortrainingonline.com/

• Connect with Jackie:

o https://www.linkedin.com/in/jackiestapleton/

o https://jackiestapleton.com/

o Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook

• Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/

DISCLAIMER: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2024. All Rights Reserved | www.auditortrainingonline.com

In this episode of Lead the Standard, hosts Jackie Stapleton and Kelly Taylor tackle the critical question, "I've got my qualification, now what?" Drawing inspiration from LTS Newsletter #67 (https://email.auditortrainingonline.com/lead-the-standard-ed-67), they explore what happens after you've completed your training and earned your qualification. The episode covers actionable steps to help you apply your new knowledge and make an impact in the real world.

Key topics covered include:

• Mapping Business Processes to ISO Standards: Learn how to align your organization's processes with ISO clauses and identify gaps for improvement.

• Creating Visual Process Maps: Discover how to visually represent processes and their intersections with ISO standards for better understanding.

• Engaging with Process Owners: Collaborate with process owners to ensure alignment and gather insights for process refinement.

• Documenting Findings and Developing Action Plans: Create a clear roadmap for ISO compliance and improvement.

• Monitoring and Reviewing Applications: Establish feedback loops to continuously improve processes and maintain ISO compliance.

Jackie and Kelly offer expert insights and practical advice, guiding listeners through the next steps after achieving their qualification, with a focus on real-world application and career advancement.

✨ Don’t miss our upcoming webinar! Learn how to advance your ISO career in the new year by registering for the ISO Career Growth Formula: https://calendly.com/auditortrainingonline-info/new-year-new-career-webinar?month=2024-12

The links we promised

• Read the LTS Article: https://blog.auditortrainingonline.com/lead-the-standard/2024-20

• ATOL: https://auditortrainingonline.com/

• Connect with Jackie:

o https://www.linkedin.com/in/jackiestapleton/

o https://jackiestapleton.com/

o Jackies Book is coming register for pre-sale now…. https://jackiestapleton.myflodesk.com/leadthestandardbook

• Connect with Kelly: https://www.linkedin.com/in/kellytaylor-au/

DISCLAIMER: This podcast is intended for general guidance and informational purposes only. The views and opinions expressed by the hosts, co-hosts, guests, and contributors are their own and do not necessarily reflect those of Auditor Training Online (ATOL) or its affiliated entities.

While every effort is made to ensure the accuracy and currency of the information shared, including references to ISO standards and related clauses, this content should not be considered definitive legal, regulatory, or professional advice. Listeners should always consult with a qualified professional for advice tailored to their specific business context or compliance obligations.

Unless otherwise stated, all information relating to ISO standards, including clause references and revision details, is based on the version of the standard current at the time of recording and publication. As standards are periodically reviewed and updated, we encourage listeners to confirm the latest version applicable to their needs.

ATOL does not accept any liability for reliance on the information presented in this podcast. Content may be updated, removed, or corrected without notice.

© Auditor Training Online Pty Ltd 2025. All Rights Reserved | www.auditortrainingonline.com