Lead Thru Values

It's my honor to introduce you to Marshall Mosher. In this episode, Marshall and I discuss how he's helping companies build stronger teams by recreating amazing (and extremely dangerous!) experiences using virtual reality (VR). It's a fascinating conversation!

[email protected]
@marshallmosher
Check him out on Facebook, Instagram and LinkedIn

Marshall's Bio:
Marshall is the founder of Vestigo, a company that specializes in shared virtual reality adventures designed to enable radical innovation and adaptibility in your company.

Marshall is also a pro action sports athlete, podcast host, TEDx speaker, and future technology consultant as a graduate of Singularity University. Marshall fundamentally believes that our default human desire for stability and comfort no longer serves our best interests in a world of exponential change. Therefore, throughout all he does, Marshall strives to inspire a mindset of possibility and courage to promote outcomes of innovation and change. 

As the lead Jet Suit pilot for Gravity USA, Marshall teaches the world’s top executives to physically embrace a passion for new technology by learning how to fly a jet pack! As the Founder and CEO of Vestigo, Marshall builds immersive challenges in virtual reality to help teams embrace adaptability and foster a mindset of innovation through courage with his company, Vestigo, working with clients like CNN, Microsoft, and Amazon. In his free time, Marshall personally lives by this mindset an avid action sport poly athlete, constantly seeking to challenge his own limits as a pro kiteboarder, paraglider pilot, whitewater kayaker, mountain biker, snowboarder, and caver.

Reducing complexity.

That's the name of the game for Chad Greenlee. 

On this episode of Lead Thru Values, James talks with Chad Greenlee about building trust, the value of having mentors, and how he has grown over the years.

Chad's Bio:

“I love the fact that no two clients are alike, but often times your toughest situations can create the best relationships.”

Chad serves as the external point person for service to all clients in the ICR Market. He also has an internal focus of helping employees work together across teams to provide the best solutions.  The end goal of his work is providing a WOW experience to both employees and clients. Chad specializes in management, sales and client relationships, real estate, finance, and technology. He takes pride in being a community connector through networking and building lasting relationships.

Chad loves being a mentor and one of his most admired accomplishments is watching several of his mentees turn into successful leaders in their communities. He holds a bachelor’s degree in Marketing from Mount Mercy University and currently serves as Board President at the Eastern Iowa Arts Academy.

Connect with Chad on LinkedIn

Hey, team! Welcome back to Lead thru values.

I am your host, James Mayhew and I help my clients create a high performance workplace by focusing on 3 key areas:

1. improving how teams communicate and work together;
2. creating a robust leadership pipeline with leaders who are ready to lead on day 1;
3. and by helping them attract, develop and keep great people.

And one of the ways I do that is with my leadership accelerator program, called XLR8.

XLR8 gives new and emerging leaders — as well as veteran leaders — the essential skills and training that they’ll need to lead their teams effectively.

This is a very situational type of coaching for leaders to build confidence in themselves and others, to improve how they listen and communicate, as well as gain the respect and trust of their teams. 

If you’d like to learn how to register for the next open session – or you’re interested in bringing XLR8 to your company, I’d love to speak with you. You can learn more at my website, JamesMayhew.com

Today I want to talk with you about how people’s perceptions factor into conflict and some of the causes of conflict that sneak into our workplaces.

Back in episode 34, I talked with you about the devastating costs of unresolved conflict. So if you haven’t had a chance to listen to that episode, be sure to go back and check that one out.

Today we’re going to continue discussing unresolved conflict, specifically focusing on how our behavior styles might actually magnify conflict as we think we’re working toward a resolution.

Let’s start with this realization.

9 out of 10 times, conflict between two people starts with a difference of priorities.

We have to understand that some people are very task oriented while others are very people oriented.

So a task oriented individual tends to view conflict as a task to be resolved. to them it’s a necessary step for growth to happen.

They approach it as an action item - something on their list of ‘to-do’s. That doesn’t mean they won’t be uncomfortable and they may not look forward to it but instead of putting it off, they’re more likely to address it

The task oriented person believes it’s necessary for growth to happen.

But for others who are more people oriented - which is actually about 2/3 of all people,they tend to see conflict as a broken relationship that needs repaired.

This puts them in a different mindset about how to approach it.

don’t miss this

you will not offend a task-oriented person by treating them like a person, like a valued relationship.

But.. it’s very likely you will offend a people-oriented person when you treat them like a task.

Here’s four common ways that people view conflict through the lens of their own behavior style:

1. the fast paced, task oriented person sees conflict as a challenge. something to be conquered. in some cases they even find it energizing.
2. the fast-paced, people oriented person sees conflict as a roller coaster of emotions. Depending on how it goes, they may never feel the same about that person.
3. The slow paced, people oriented person wants to avoid conflict at all costs. They don’t stand up for themselves well. Opposite of the first type, they find it draining.
4. the slow paced, task-oriented individual takes the position that they’re right. period. I’m right. you’re wrong. 

So understanding your own pace and your priority is imperative.

"Can you imagine being on a team where everyone exhibited the competencies of being a great leader? I believe that can happen!"

Join James and Cherrie as they explore what it means to lead with compassion, lead with intention, and lead with integrity.

Cherrie Spurlin is an Executive Director at MRA—The Management Association. Those who have worked with Cherrie describe her as a very positive person. She is often told that her enthusiasm is contagious. Cherrie believes people are a company’s greatest assets and true leadership is about taking the time to mentor, coach, and develop others.

Cherrie has a master’s in strategic leadership and is currently working on her Doctorate Degree. She is a 2021 Corridor Business Journal Forty under 40 honoree.

Cherrie is the funder of the Business & Leadership Book Club that has over 200 members.

Connect with Cherrie on LinkedIn

Welcome back to Lead thru values

I am your host, James Mayhew

Before we begin I just want to mention an ongoing leadership accelerator program I run called XLR8. 

I designed XLR8 to give new and emerging leaders — even veteran leaders — the tools and training on the essentials they’ll need to lead their teams and companies effectively. 

XLR8 is a live, virtual training program. It’s 8 weeks of intense, high-impact training delivered through Zoom.

There are 6 modules from human communication & behavior through feedback and accountability and more. 

I saw the need for a program like XLR8 because as I’m working with my clients, I’m hearing their desire to promote leaders from within, but then they find that they’re missing vital responsibilities.

So XLR8 gives them the solid foundation so they are more confident, have greater clarity and focus, and less stress about managing growth.

Coming soon XLR8 will also be available as an online course with 45+ videos, 11 cheat sheets and 10+ hours of content.

So today I’m going to be talking about the causes and impact of unresolved conflict in your workplace.

Understand that any workgroup will experience conflict between 2 or more people at some point.

It’s inevitable. 

It starts with disagreements about how to approach a particular challenge or problem
It might be a disagreement about the urgency of said challenge or problem
It might even start over something small like a thermostat setting in an office!

And as the disagreements continue, it can escalate and deteriorate into 2 people unwilling to work well together: 

• they stop communicating well
• they avoid collaborating on a customer’s project
• so now we have a bigger problem that could result in losing a customer

That’s why I always teach my clients that if they want to create a great customer experience, that they MUST focus also on the employee experience

Because two or more people who aren’t working well together because of a difference of opinion, method, pace or whatever their issue is, CANNOT and WILL NOT provide the top level of customer experience that they either can or have in the past.

Unresolved conflict is costly

• It will cost you time and profit because work is progressing slower
• It will cost you customers or clients because of slower response time, poor quality or missed deadlines…
• And that could add up to some staggering numbers

One thing I do with my clients in training is ask them, How much revenue does a medium-sized customer bring you on a monthly bases? 

Let’s say it’s $10,000

So over a year, that’s a $120,000 customer

And over a 10-year period of time, that’s a $1.2M customer!

Is it worth risking $1.2M over unresolved conflict between people in your team or company? 

That’s why training around teaching conflict resolution is absolutely vital. In fact, teaching healthy conflict resolution skills could be the difference between keeping — or losing — your best customers.

It’s also the difference between keeping — or losing — your best employees.

What are some other results of unresolved conflict on a team? Here are 10. All of them have varying degrees of severity, but the one thing they absolutely all have in common is LOSS. 

Loss of time.

Loss of productivity.

Loss of revenue.

Loss of joy.

Confidence covered by humility.

Being a professional 'noticer.'

Self assurance to know you'll land on  your feet.

Godfidence.

Unrest.

Connie Barnes has a unique, wonderfully warm presence that brings a calmness and reassurance to any situation. She's driven. She has mad skills. And she lives within a core value system to keep her focused on the end goal... even when it's not quite what you expect.

Enjoy this conversation between Connie and James on episode 30 of Lead Thru Values.

Contact Connie and Mike

• @SoldbyBarnes on Facebook
• [email protected]
• Contact Connie by phone at 319-981-6221

Connie Barnes' Bio
Through working hard, researching, a can-do attitude and the pursuit of integrity I have achieved greater and loftier career opportunities than I could have ever planned out for myself. 
 
My personal philosophy is simple: Always do the right thing... a concept instilled in me by my father.  Work harder than everyone else and that hard work will pay off.  Leading with a genuine heart and a strong desire to see others  succeed, my career has been blessed.  

The best part of my job is helping others find their greatness and then the confidence to use it.

When you visit with Kyle Steele, there's one thing you can count on... authenticity. A self-described 'golden retriever', Kyle loves to get to know people. 

But so much more than that, Kyle is someone who others want to rally around.

On this episode of Lead Thru Values, James and Kyle discuss everything from entrepreneurship to how leaders need to create a company culture that treats people like humans, not like cogs in a machine. 

Themes in this podcast:

• Working through self-confidence and self-doubt
• Starting and Doing
• Fearlessness
• Marketing and simplifying messaging
• The "One Minute Wednesday"
• The struggles and success of entrepreneurship

Kyle Steele is a curious, self taught Marketer, Salesperson, leader & so much more who has accomplished amazing things in life simply by putting in the work.

Living and loving life to its fullest on a daily basis he finds his fuel from people. He has many vices, some good, some bad... however his number one passion is his love of people.

A self proclaimed golden retriever, he finds comfort in a room full of strangers – or as he would say – friends he just hasn’t met yet. He comes in one flavor regardless of audience- himself:  his genuine, authentic, pure Midwesterner self.

Kyle is the most interesting man in leasing, the worst bartender in Iowa, a father, husband, friend to many and creator of One Minute Wednesday where you will find him on Linkedin distilling business & life’s most complex subjects into easy to understand concepts for the layperson to digest.

Connect with Kyle on LinkedIn

Welcome to this very important episode of the Lead Thru Values podcast

This is James and today we’re going to be discussing how accidental elements about your company culture are disrupting your growth, creating layers of busyness for you and others, and ultimately damaging the customer experience.

If you’re new to this show and found this podcast based on doing a search about this topic, I’d like to acquaint myself with you and be clear what organizational culture is. 

Because that sets the foundation for understanding what accidental culture is, how it happens and the unintended impact it causes in your company, your department and even at the team level.

So what exactly do I mean when I’m talking about workplace culture?

Simply put, it’s the collection of attitudes, agreements and behaviors that dictate how work gets done here.

Organizational culture is all about performance. It’s the driver of your strategies, goals and the results you achieve. 

It defines how you’re different (better) from your competition, what you stand for, what you don’t stand for.

In the beginning stages of a business, culture is at the forefront of every discussion.

It’s the things that get written down on a napkin at the restaurant as you’re talking about who we are, who we want to be, how we will better, the things we’ll never compromise on, a desire to make it fun, and this is what people rally around and get excited about.

And as the business grows roots, these things continue to be talked about in every meeting, over coffee, over a beer, over a burger.

But as the business grows and there’s more things to do and manage, this tribal knowledge gets kind of lost.

The founders and first core group of employees still know it. It still guides their actions and decisions for the most part.

But growth means that the pace increases

The workload increases

there’s more responsibilities

there’s more things oversee 

more processes to manage.

And as you hire new people to join, that tribal knowledge isn’t really passed on.

The new employees don’t have the luxury of being part of those meetings where you determined your non negotiable.

They get a glimpse of the culture.

And without this foundation of tribal knowledge, they do things a little different.

Perhaps they cut a corner here or there.

They may not be as committed to returning phone calls the same day so your customers that you’ve trained to expect ultra responsive service aren’t getting that.

Growth outpaces your technology and your systems.

When spreadsheets and sticky notes used to work well enough, you’re now realizing that you’re missing important details more often than not

And that means you’re missing sales, which means you’re  missing revenue and profits

You’re in the storming stage now. And without realizing it, the great culture you started with that set you apart… has become something else… something less.

While accidental culture shifts happen because of rapid growth especially in the startup phase, it can also occur from a lack of leadership.

That leadership gap could be due to business growth… or business decline. 

In either case, a leader’s day will be occupied with how to manage it.

phone calls, meetings, more meetings, emails

They find themselves in reaction mode and this can dominate their calendar and focus for weeks - even months.

Accidental culture shift may also occur by putting a leader into a role who’s not a good leader

They may be inexperienced, insecure and/or immature.

I just published podcast on August 3, 2021 entitled Why You Might Be Setting New Leaders Up To Fail where I break those 3 characteristics down.

Here are

There are 5 essential skills you're going to need to be an effective leader:

1. How to communicate 'Why'
2. How to evaluate performance
3. How to give feedback 
4. How to delegate
5. How to create a culture of accountability to drive excellence

It can feel overwhelming, even intimidating at times. So when I’m working with a client we focus on creating wins by focusing in on one key element at a time.

Communicating why things are they way they are…
Evaluating performance of people and projects
Giving feedback that’s helpful, timely and honest…
Knowing what, when and who to delegate to...
And creating a high performance culture around accountability…

These are the fundamentals for creating a winning team, which in turn, creates a winning experience or your customers.  

Do you have an accidental element of your workplace culture that actually sets new leaders to...

Fail?

I see this with a lot of my clients – especially within fast growing companies. Business growth causes an accelerated demand for leadership.

Most leaders turn to their best performers to take on the mantle to lead a team or department. But just because you have someone who's a tremendously gifted high performer does not mean they'll be great at leading.

In this episode I explain how in an environment that wants to promote leaders from with, that we set new leaders up to fail... not to succeed.

So grab your notes as we talk about three vulnerabilities of new leaders:  inexperience, insecurity and immaturity.

Check out my live, virtual training that's designed to equip and empower leaders with the essential skills they'll need to be successful:

• How to identify and understand  different communication styles
• How to identify and coach differing behavior styles
• How to diagnose and coach through 4 leadership style pitfalls that lower engagement and productivity
• How to master giving (and receiving) feedback and make it your #1 go-to development tool
• Understand what drives conflict and how to coach through it
• Create a culture of proactive accountability that improves communication and performance
• How to know what, when and how to delegate authority

Learn more at JamesMayhew.com or call James at (319) 929-2604.