Today, we’re going to be talking about stress-resiliency. In the video and podcast related to this week’s episode, you’ll see and hear the interview I did with stress resilience expert Brad Coulbeck. Brad is the author of the book The Resilient Mind: How to Achieve Success by Building Mental and[...]

Why should you as a leader, focus on eliminating frustrations and roadblocks for your team? Front line supervisors should be focused on making it easier for their teams to achieve results. Employees can get irritated when, despite their best efforts, the system seems to block them from being able to[...]

What do you do when people take too much time socializing when they should be working? It’s a tough situation because most people think a little bit of socializing is okay, it’s only when it gets carried away that it becomes a problem. This is all based on the concept[...]

How do you, as the leader, get people to do the less desirable jobs on your team? Inevitably, there are some jobs employees prefer not to do. It’s important you rotate employees through those less desirable jobs so it doesn’t create favoritism or reverse favoritism punishment. How can you reduce[...]

How can you as a front line supervisor deal with dominant personalities on your team? There are two types of defensiveness people use to protect themselves. Passive defensive, and aggressive defensive. We’re not going to focus on passive defensive, which simply means  the person protects themself by laying low and[...]

How can conflict increase performance? It shouldn’t be a surprise to hear that conflict is usually viewed in a negative way. After all, it can either be destructive or it could create breakthroughs in a positive way. Remember  conflict is totally natural and normal at work. There will be disagreements[...]

How can you as a front line leader help teams solve problems better and unlock greater potential in your team? In our training, we use interactive survival simulations, and it’s fair to say the teams that participate in the training don’t always do as well as they would like. Let’s[...]

How can you as a supervisor become more confident during a disciplinary talk? One of the least favorite parts of being a supervisor is having a disciplinary talk with an employee who has either broken the rules or had unacceptable performance. There are several reasons why leaders don’t look forward[...]

Knowing when to dive in and when to step back is a key skill for any leader. When should you, as the leader, dive in and maybe even micromanage on a short-term basis, and when should you step back and let your team take charge of a situation? Nobody likes[...]

Does your company make promises during the recruiting process that don’t resemble an employee’s actual experience in your company? You may have experienced this yourself. Remember a job you accepted that didn’t reflect the reality of what you experienced after you started the job? It could have been due to[...]