Chatbots at the Digital Front Door: Transforming the Patient Experience at MUSC

On this episode Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina talks to host Ben Hilmes about how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services.

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