In this episode, Angie Lion of Black River Performance Management and Anca Trifan, CEO and strategist behind Tree-Fan Event LLC, delve into the intricacies of personal growth and leadership in the context of demystifying leadership concepts for personal growth. Join us as we unravel the myths surrounding leadership and explore how understanding and nurturing your inner self can pave the way for effective leadership. Discover practical insights, actionable strategies, and inspiring stories that will empower you to cultivate your authentic leadership style. It's time to break down barriers, embrace growth, and build a foundation that strengthens both your inner world and your ability to lead others. Tune in for a transformative journey toward becoming the leader you aspire to be.

In this episode, Angie Lion of Black River Performance Management and Keith Zundel, VP Commercial Lending Manager and Sr. Commercial Lender with the Bank of Idaho, dive into the crucial role that customer focus plays in contemporary leadership. Customer focus is the ability of leaders and organizations to understand, anticipate, and consistently meet the evolving needs of their clients. This concept is not just about service delivery; it is a principle that integrates Emotional Intelligence to forge strong, enduring relationships with customers.

Angie and Keith explore how a leader's capacity for customer focus, enabling them to harness empathy and self-awareness to create a responsive and adaptable business strategy. This can transform an organization's approach to problem-solving, innovation, and customer experience. These leaders are adept at reading emotional cues and effectively managing their own emotions to engage with clients in a way that is both genuine and beneficial for business growth.

Tune in to learn the actionable steps you can take to cultivate a customer-centric culture and how to leverage Emotional Intelligence to not only listen but truly hear what your customers are saying. This episode is a must-listen for any leader aiming to elevate their customer engagement and drive their organization to new heights.

Keith Zundel, VP Commercial Lending Manager and Sr. commercial Lender with the Bank of Idaho brings over 12 years of banking and leadership experience that include retail, treasury management, various leadership roles, and commercial related roles. He’s found his passion in being a key partner helping team members and business's find success. This ultimately led him to specialize in many facets of commercial lending and leadership over several years. Keith has direct experience with organizing training courses, personal/professional development, many lending fields including SBA, Medical/Professional, Commercial Real Estate (IRE, OO, CELOC, New Construction, Cross Collateralizing, etc.), Equipment Finance, Lines of Credit, Acquisition/Start Up, Non-profit/Not-for-profit, and more. He also has direct experience helping clients with the various other banking needs that come with owning a business such as Cash Management, Savings, International buying/selling, Sweeps, Merchant Services, Payroll, etc. He takes pride in offering the highest level of service to his clients and team members becoming an advocate for them as they navigate their business and professional needs. He takes a personal approach with those he works with by earning a relationship so they know they are working with someone that genuinely cares about them and their success. Providing value to his family, team members, clients, and community is what he considers most important.

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/

In this episode, Angie Lion of Black River Performance Management and Ryan Harris, the CEO, visionary, and founder of RizeX, discuss goal orientation. The podcast celebrates the unwavering spirit of resilience and determination. In a world filled with challenges and unpredictability, how do some individuals stay committed to their objectives and see them through, no matter the odds? Angie and Ryan explore the mindset, strategies, and habits of individuals who've exhibited exemplary perseverance in their personal and professional lives. Through the interview they uncover the essence of what it truly means to remain goal-oriented in the face of adversity. Tune in and be inspired to push forward, maintain your focus, and achieve the goals you've set for yourself, regardless of the obstacles that stand in your way.

Ryan Harris is a highly motivated and accomplished business leader with extensive experience in areas like customer acquisition, sales consulting, business development, coaching, and social media marketing. His main goal in life is to create meaningful impacts both in people's lives as well as in organizations and communities.

As the CEO, Visionary and Founder of RizeX, Ryan is committed to bringing business leaders together from all across the region to connect with each other on a deeper level and learn more about how they can help build value in each other's business. According to him, RizeX is created to challenge business owners to "Become More, Live Higher, Elevate Business."

Ryan Harris has a proven track record of leading a team of professionals in designing, developing, and implementing cutting-edge marketing solutions for clients across various industries. Prior to founding RizeX, he worked as the Director of Marketing and PR for Silver Star, and as the Chief Innovation Officer and Co-Founder of Arcane Marketing.

Ryan is regarded as one of the top marketing leaders and innovators in the area, and he consistently delivers thoughtful, dynamic presentations. His ability to relate to others and teach them what drives people to make decisions and take action is uncanny.

When he is not working, Ryan likes to engage with like-minded individuals who share the same passion for success as he does. He is also known for being collaborative, selfless, sincere, spiritual, and a true friend.

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/

In this episode, Angie Lion of Black River Performance Management and Ron Oltmanns, founder of Leadskill, discuss leadership and Emotional Intelligence tools. But first, what are emotional quotient assessment results? They represent a measure of an individual's emotional intelligence level, gauging one's ability to recognize, understand, manage, and reason with emotions. These results provide a clear benchmark for understanding how well someone can interpret and navigate emotional scenarios, crucial for leadership.So, how do leaders stay in tune with both their teams and their own emotions? Angie and Ron examine EQ tools that can transform the way leaders connect, communicate, and create impact. Whether you're just beginning your leadership journey or you're at the helm of a vast organization, these insights, backed by the understanding of emotional quotient assessment, offer a fresh perspective on leading your team. Join us as we navigate the resonant frequencies of emotionally intelligent leadership.

In this episode Angie Lion of Black River Performance Management and Diane Bevan of Diane Bevan Consulting discuss women the leadership competency Influencing Others. We define Influencing Others as personally affecting others actions, decisions, opinions, or thinking.

In this episode Angie Lion of Black River Performance Management and Diane Bevan of Diane Bevan Consulting share the challenges that many women face in the business world, including gender bias, stereotypes, and unequal opportunities. They explore their strategies for empowering women to take on leadership roles, build confidence, and overcome obstacles in their career path. They are both passionate about changing the narrative surrounding women in leadership roles across small business, non-profit organizations, and more. They both believe in creating environments where women are supported, encouraged, and empowered to reach their full potential. They both believe that by uplifting women, it changes workplaces, families, and entire communities (it's the tide that raises all boats).

Diane Bevan, Founder and CEO of the National Women's Business Community Network and NWBCN Foundation, is driven by her passion for empowering women in entrepreneurship. With a focus on bridging inequities, she champions women-owned businesses, women-led nonprofits, and the nation’s Women’s Business Centers. As former CEO of the Idaho Hispanic Chamber and Foundation, Diane recognized diverse communities’ barriers and founded the Idaho Women's Business Center and Idaho Connect Programs. Her leadership secured nearly $10M in grants for Idaho, catalyzing change.

Diane's commitment to community service is evident as an urban renewal commissioner and the Idaho Rural Success Summit co-chair. Her dedication shines through her involvement in creating nonprofits, notably Idaho Women for Education, her passion nonprofit focused on at-risk women and girls. She earned accolades like Idaho Business Review's Top 50 Women of the Year, CEO of Influence in 2021, and a spot among Idaho's Top 50 Most Influential Business Leaders in 2022. She received the prestigious 2022 Marsha Bailey Leadership Award from the Association of Women's Business Centers. Diane loves it when her friends become friends and believes success is often just one connection away.

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/

In this episode, Angie Lion of Black River Performance Management and Dr. Dinu Mistry discusses the importance of the leadership competency TEAMWORK. Teamwork is defined as cooperating with others to meet objectives.

Dr. Mistry shares her experience of hiring, developing, and building a great team that optimally performs for better patient outcomes. She also shares the roadblocks she has observed over the years working in healthcare and as a woman in a leadership role. Teamwork is essential for any successful outcome. It is also a skill that can be grown.

Dr Dinu Mistry is a Board Certified Plastic Surgeon who has been practicing in Boise since 2001. She is a Fulbright Scholar and received her medical degree from Washington University in St Louis. She pursued General and Plastic Surgery training at the University of Texas Health Science Center in Houston and continued her training with a fellowship in cancer reconstruction at the MD Anderson Cancer Center, both in Houston. Dr Mistry practiced for six years with the MacGregor Medical Association, a large multi-specialty physician group also located in Houston, where she served as section chief of the Department of Plastic Surgery and Chairman of the Department of Surgery.

She practices the full spectrum of cosmetic and reconstructive surgery, but her areas of special interest are breast surgery (augmentation, reduction, lifts and reconstruction) and body contouring (tummy tucks and liposuction).

Check out our links:

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/

In this episode, Angie Lion of Black River Performance Management and Connie Miller of Credible Advantage discuss the leadership competency, customer focus. We define customer focus as anticipating, meeting and/or exceeding customer needs, wants, and expectations. Together Connie and Angie dive into an impactful conversation around being strategic about customer focus. They discuss customer focus from the bottom to the top of the organization including board effectiveness, and building a culture of legendary service. They discuss leadership challenges that they see across industries that require skill building and courageous leadership.

Connie Miller is the CEO of Credible Advantage, a leadership and board development consulting business. Prior to Connie’s recent retirement, she served as the President/CEO of Icon Credit Union. Connie is an author, and enjoys sharing her insight through her book, “Don’t Sabotage YourCareer”. Connie was honored as one of Idaho’s CEO’s of Influence for her leadership, integrity, vision, diversity, and influence.In addition to her many awards, Connie was also awarded the ThanksBadge II, the highest award in Girl Scouting and most recently MeridianChamber of Commerce’s Business Leader of the Year for 2021. Connie’sgift is helping others discover joy in life and grow in their leadership and career journey. Her passionsinclude building strong leaders and strong cultures in the workplace. Connie has served on many localboards and committees, including board positions for Junior Achievement, Federal Reserve BankCommunity Council, College of Western Idaho Foundation, St. Alphonsus Finance Committee, GirlScouts, and the Arid Club.Under Connie’s leadership, Icon Credit Union was named the 7th healthiest credit union from more than5,400 credit unions in the nation. Icon Credit Union was a recipient of the Best Places to Work forseveral years, just one of the many community recognitions received.Check out our links:

In this episode, Angie Lion of Black River Performance Management and Dr Michelle Bennett of Boise State University discuss two leadership competencies “interpersonal skills and conflict management skills.” Both of these skills are enhanced by understanding our emotions and how they impact our moods, motivation, our decision making, and much more.

Michelle shares the latest research, skills, and tools for effective communication in personal and professional relationships. They discuss the important role communication plays in organizational culture as well as our own personal lives and relationships. Communication, like any skill, can be cultivated, grown, and improved across our entire lifespan.

Dr. Michelle Bennett serves as faculty in Interdisciplinary Studies and Bachelor of Applied Science and University Ombudperson at Boise State University. Bennett has 16 years of experience as communication faculty and six years as a department chair. Her academic training is in interpersonal communication, listening, conflict management, emotional intelligence, and public speaking. Prior to higher education, Bennett spent 20 years in professional communication roles in a variety of industries. She also volunteers as an interviewing and public speaking coach to youth.

Bennett earned her Bachelor and Master of Arts in Communication and a Ph.D. in Education with the emphasis on Leadership from the University of Idaho.

Check out our links:

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/

In this episode, Angie Lion of Black River Performance Management and Brett Gettman of Red Hog Media discuss the leadership competency “coaching & development”.

Brett shares how compassion for others and genuine interest in their success is key to building confidence and competence in others.

Brett and Angie share their love of photography as a way of looking at coaching and developing from a variety of perspectives and through a variety of different lenses.

Brett Gettman started taking professional photographs in 1987, helping with his dad’s wedding photography business. In college, this skill grew to include video when he worked in broadcast media as a camera operator and sports news reporter. After he got his pilot’s license in 2006, it further evolved with a desire to record his flights which required him to learn how to edit, leading him to develop his concise and compelling visual style.

Brett was an active real estate agent for over a decade and saw a clear connection between digital media and being competitive in the market. Now, with his real estate experience, along with a degree in Communication Advertising, he has an expert understanding of what goes into selling a property and how Red Hog Media fits into the equation. This combined expertise ultimately helps his clients achieve their goals. This career allows Brett to take his passion for helping businesses and combines it with his love of photography and video.

When Brett isn’t working, he’s coaching his daughters’ various sports teams, which reinforces the importance of small details and teamwork. Both these aspects of coaching overlap with his business, which is why Brett is so good at it!

Check out our links:

LinkedIn: https://www.linkedin.com/company/brpm/

Instagram: https://instagram.com/blackriverpm/

Website: https://blackriverpm.com/