Chief Marcia Harnden discusses the challenges and benefits of investing in her team at the City of Albany, Oregon and as they lean into the new year.

Ann shares how Servant Leadership can build valuable bridges to employees in local government:

• Increases trust between employee and leader
• Results in employees that feel cared for and confident
• Increases employee morale
• Empowers employees and encourages them.

"When you give of yourself to others you actually receive back two-fold"

In this episode, City Manager Odie Donald discusses the importance of culture in his organization and how it sets the tone for staff at all levels to serve citizens with excellence.