It is just going to happen that sometime, someone in your company is going to mistreat a peer, direct report, or even a customer. Because it does not happen often, leaders are often unprepared to deal with it. Especially if it is a peer or a strong performer who behaves badly, it is very easy to ignore what just happened.

Don't do this. Issues will fester and grow. It may take some time, but it is like an undetected cancer that must be treated ASAP. Listen to the video for a few takeaways from my experience coaching leadership teams.

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