❔"How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?" ❔

This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in.

As a Customer Experience Leader, we know that investing in and executing customer experience is a winning strategy for business goals and objectives. But if company leadership isn't invested, all of our efforts can seem like they aren't working.

In this week's episode, Jeannie talks about actionable ways that you can speak to your business leaders about customer experience, tips for getting them to buy-in and ways you can help achieve your business goals at your company. Remember, we're all in this together!

Resources Mentioned:
Download the free CX Charter Guidebook -- https://bit.ly/cxcharter
Get a year of free Customer Experience Resources -- https://www.YearofCX.com
Experience Investigators Website -- https://www.experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)