This episode contrasts organisational control – achieved through pre-emptive rules and structures – with personal leadership, which addresses individual needs and situational flexibility. It highlights that while organisations establish frameworks, leadership becomes crucial when those frameworks fail, mediating conflicts and ensuring alignment between organisational goals and individual behaviours. The text explores different control mechanisms, including pre- and organisational social control, and examines how leadership can be either direct or indirect, utilising various media and substitutes to influence employee actions. Finally, it emphasises the interdependent relationship between organisational structure and personal leadership, with each influencing and shaping the other.

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