CX Storytime, Tales from the Customer Journey

Leadership Checkin - Being Aware of Our Arrogant Assumptions


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(From the Relationships at Work Podcast)

In leadership, even the best-intentioned among us can fall into the trap of making assumptions, often without realizing it. This week, we’re diving into a common leadership pitfall: the arrogant assumption. Inspired by Jacqueline Novogratz's Manifesto for a Moral Revolution, I explore how these assumptions can impact our teams, business relationships, and organizational culture.

From dismissing ideas without consideration to believing we know better than others, these assumptions communicate an unintended arrogance. We’ll break down ten common ways this behavior can show up, how it diminishes innovation and psychological safety, and why it's crucial to replace arrogance with curiosity and moral imagination.

I’ll also share some of my own leadership moments where assumptions got in the way of growth. We all want to lead well, but it’s vital to align our intentions with our impact. In a future episode, we’ll explore practical ways to address assumptions, but first, don’t miss our special 200th episode celebration next week! See you then!

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CX Storytime, Tales from the Customer JourneyBy Russel Lolacher

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