“People understand [values] when info is transparent and shared.”

 - Lynn Ardizzi

 

At the end of the day, when it comes to where you work, do the values really resonate for you?   This is a question that today’s guest asks regularly - of herself at work and of her adult kids.  Many organizations have a list of values on the wall in various conference rooms - but are they truly living into those values?  Listen into this discussion where we explore what this can actually look like in action.

My guest is Lynn Ardizzi.   Lynn is VP of People and Equity and CHRO at Centennial College. She previously worked in a senior leadership capacity in the health sector, transportation and insurance. Lynn has extensive experience in developing and implementing talent strategies that focus on creating an inclusive workplace. Lynn is a key driver of people's engagement at the College, advising the President directly on “all things people.” Together with her Masters’ degree in Education and extensive background in both public and private sectors, Lynn is highly relational and very experienced in building effective partnerships.

In this episode of Talent Management Truths, you’ll discover:

🍏 Insights into what it’s like to work in Talent in both the Public and Private sectors

🍏 How companies can show respect and that they value employees in different ways even when budgets are tight

🍏 The concept of organizational “values discovery” and “living artifacts”

Links

• Lynn Ardizzi on Linkedin:  https://www.linkedin.com/in/lynnardizzi/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

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• “The Talent world is grey, and there are very few things that are black and white. The black and white things are usually legal and ethical. Living in the grey is about possibilities.”

 - Helen Ashton

 
HR can feel like a very black-and-white place sometimes - especially for the people it serves.  People in Talent and HR usually acknowledge that the work is more complex in its many shades of grey.  Context and circumstances must be considered for each situation encountered, outside of say, certain strict legal or ethical or pension plan parameters.   Listen in on this episode to explore what living in the grey is all about, and what makes it a reasonable approach. 

My guest is Helen Ashton, who is VP People and Culture at Grand and Toy.   Helen holds a Masters in Industrial Relations and HR and previously oversaw HR at Campbell Soup Company and Colgate-Palmolive.  She started out in the military and owned martial arts schools at one point.  We bonded over the fact that both she and my teen son are Tae Kwon Do Black Belts.  Helen thrives in HR because she truly values the impact that HR can have on people’s lives, both professionally and personally.

In this episode of Talent Management Truths, you’ll discover:

🍏 What learning Helen has brought with her from the military into her HR career

🍏 How to avoid rollouts that feel like you need to do a big, heavy sales job

🍏 Insights into being flexible and “living in the grey”

About Helen Ashton:  Helen is responsible for developing and executing the people strategy that aligns with the values and strategic priorities of the organization. She is passionate about creating a culture of belonging, two-way communication, and she is focused on talent development and ESG initiatives. 

Helen joined the Grand & Toy family in April 2022 and brings 20 years of progressive experience in the Human Resources function. Her experiences spans a number of industries including automotive, MRO and Consumer Packaged Goods industries. Helen’s career also comprises military service, small business ownership and teaching at the college level.

Helen holds a Bachelor of Arts degree in Information Technology and Economics from York University and Master’s degree in Industrial Relations and Human Resources from University of Toronto. She is a Governing Body member of the Toronto chapter of Evanta CHRO community and a proud mentor with Toronto chapter of the Network of Executive Women. 

Helen’s personal passions outside of the office include humanitarian work, yoga, martial arts and travelling. She lives in Richmond Hill Ontario with her husband Michael and their son Zachary.

Links

• H

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

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“Evaluate what things technology can be used to enhance, and what are those things where we still need a personalized touch.” 

• Christopher Garnett

The health care sector is complex.   It’s especially so during a global pandemic!  How do you deal with the annual, repetitive mandatory trainings - on top of development programs?   How can you better leverage technology - without losing the personal touch?  We cover a lot of ground in this interview - and even if you’re not in healthcare, you will find lots of important food for thought!

My guest is Christopher Garnett who is the CHRO at Cornwall Community Hospital in Southern Ontario.  Christopher is a lifelong learner with a passion for process.  He sees himself as an operational HR professional and leverages scorecards and embraces technology to provide excellent HR support. 

In this episode of Talent Management Truths, you’ll discover:

🍏 Best practices for dealing with mandatory/regulatory trainings

🍏 Efficiencies to consider for your Talent Acquisition process

🍏 Insight into the concept of Mental Health First Aid training

About Christopher Garnett:  Christopher has 20+ years of HR and operations management experience in private healthcare, public healthcare and public education.  He holds the CHRL, MBA, LSSBB, and PMP designations.  Currently, Christopher is VP of HR /CHRO for Cornwall Community Hospital – a community hospital with 1,300 employees.  He is a father of two who loves camping, swimming and teaching.

Links

• Christopher Garnett on Linkedin: https://www.linkedin.com/in/christopher-garnett-mba-chrl-pmp-cssbb-cmp-pbdm-he-him-4023a189/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
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“When I support Talent Leaders, they in turn are better positioned to support the thousands of people relying on them for essential programs and tools.”

- Lisa Mitchell

Today I’m taking you behind the scenes here at Green Apple Consulting - a bit of a sneak peek into our world and the work that we do.

 I’m going to answer questions that people ask me when I’m first getting to know them :)

 In this episode of Talent Management Truths, you’ll discover:

🍏 Why I became a consultant and business owner

🍏 Insight into who I really am - (Hint: CEO of Green Apple Consulting comes second)

🍏 Why I focus on Talent Management Leaders specifically

🍏 How I design my days and weeks and who supports me

 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
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“Inclusion first.”

 - Naomi Mercer

 

What do DEI efforts in the Military and in the American Banking world have in common?  They have both benefited from the expertise and support of today’s guest!  Listen to this episode for her fascinating career story, insightful examples of inclusion and compelling stories of how she has helped many teams embrace DEI with head AND heart. 

My guest is Naomi Mercer who is SVP of Diversity, Equity and Inclusion for the American Bankers Association.  In this role, Naomi supports member banks with their DEI efforts and programs.   Previous to her current role, Naomi spent 25 years in the US Military in varying capacities including HR Officer to large units and working at the Pentagon, to being deployed in Iraq and teaching at Westpoint.

In this episode of Talent Management Truths, you’ll discover:

🍏 Examples of how the US Military has worked to make key shifts around religious accommodation requests

🍏 Why you must start with Inclusion in your DEI efforts

🍏 Ways to create opportunity and safety for DEI conversations that lead to real change

About Naomi Mercer: Naomi Mercer is Senior Vice President, Diversity, Equity, & Inclusion for the American Bankers Association. She provides guidance and thought leadership, develops resources and tools, and helps banks with their diversity, equity, and inclusion programs. 

Naomi came to the ABA after she transitioned from a military career where she served in the Pentagon running the Army’s gender integration and religious accommodation programs. Her educational background includes a doctorate in Literary Studies with a minor in Gender and Women’s Studies from the University of Wisconsin-Madison and an Executive Certificate in Diversity, Equity and Inclusion from Georgetown University’s Institute for Transformational Leadership. 

Links

• Naomi Mercer on Linkedin: https://www.linkedin.com/in/naomi-r-mercer/ 
• Prosci ADKAR: https://www.prosci.com/methodology/adkar 
• Have you been handed responsibility for an HSTI (High Stakes Talent Initiative) and you’ve been told, “get it done?” Consider hiring a thought partner.    In The Strategy Springboard, a consulting/coaching intensive, I help you think through and plan out your HSTI (High Stakes Talent Initiative) and get you ready to spring into action.

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
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“The vision to bring HR and Marketing together is a good one because it allows us to leverage our strengths.”

• Sherri Evans

How do you help employees understand your brand promise - and align their performance and engagement to it?  Sometimes, organizational silos can make alignment difficult.   In this episode, we get a peek behind the curtains at an organization that chose to align 3 essential and typically distinct functions together:  HR and EX (Employee Experience), Client Experience (CX) and Marketing.   

My guest is Sherri Evans who is SVP of People and Client Experience at Aviso Wealth. In her role for 2 years following a merger of 3 companies into one, Sherri and her team are working hard to ensure it is clear for everyone how employee experience is clearly connected to customer experience.

In this episode of Talent Management Truths, you’ll discover:

🍏 The connection between CX and EX and how Marketing fits in

🍏 Tactics to retain talent and address the top 3 reasons people may leave

🍏 Insights about how to leverage Career Paths

 

About Sherri Evans: Sherri  is the SVP, Head of People & Client Experience at Aviso Wealth where her focus is on providing employees, partners, advisors, and clients with an exceptional experience that is a source of competitive advantage. Her strategic oversight of human resources, marketing and client experience facilitates cultural alignment, internal and external brand-building, and effective communication across Aviso Wealth and with external audiences. Sherri is a member of Aviso Wealth’s Executive Committee.

Previously, Sherri served as VP People & Strategy at NEI Investments, which was nationally recognized as a “Great Place to Work” (Top 50 Employer) two years in a row. Her prior experience includes progressively senior roles with a major Canadian retailer and with leading technology and financial services firms.

Sherri holds an MBA from the Ivey School of Business at the University of Western Ontario, and a Diploma in HR Management from George Brown College. She is a board member of Gambling Research Exchange Ontario and is a past member of the Great Place to Work Executive Forum Steering Committee.

Links

• Sherri Evans on Linkedin: https://www.linkedin.com/in/sherrievansmba/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
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“Culture is the accumulation of smaller moments.”

 - Keira Torkko

 

What IS organizational culture?  What are all the components and how do you create the culture you want?  These are complex questions - and yet they are critical to the work of Talent Leaders.  Listen to this episode for insights on building and sustaining culture.

My guest is Keira Torkko who is Chief People Officer at Assent in Ottawa, Ontario, Canada.  Keira has an intriguing background in that she did not spend the majority of her career in HR.  She holds a B. Comm and is a CGA, and has led Employee Experience and People for the last 4 years. 

In this episode of Talent Management Truths, you’ll discover:

 🍏 Inspiration for a “Postcards with a Purpose” program 

 🍏 The importance of doing as much as possible BEFORE a new employee actually starts on day one

 🍏 Why coaching is an essential leadership skill

  

About Keira Torkko:  Keira’s commitment to promoting a dynamic team spirit and culture of high performance helps ensure Assent attracts and retains champions.  She has led teams in a variety of sectors for more than 20 years and has held a variety of leadership roles at the National Research Council, the Coaching Association of Canada, and TD Bank. Keira sits on the boards of the University of Ottawa Heart Institute and the Ottawa Heart Institute Research Corporation, and is actively involved in a variety of community sports organizations.

Links

• Keira Torkko on Linkedin: https://www.linkedin.com/in/keira-torkko/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
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“What’s the point?”

 - Paul Eisen

 

What’s an example of an online system, process or tool you’ve used that has caused you frustration?  Perhaps it was a bank machine, or an online purchase website, or a work process with a million hand-offs and approvals. Chances are, my guest did not work on the User Experience (UX) design aspect of those projects!    

My guest is Paul Eisen, a User Experience expert and consultant.   He holds a Doctorate degree in Human Factors and many years of broad practitioner experience.  After honing his skills in various companies including IBM, CIBC and one of the Big 4 Consulting firms, Paul now consults with various clients to help them transform their customer and user experiences.

In this episode of Talent Management Truths, you’ll discover:

🍏  What the learning and development world can learn from UX principles

🍏  A fresh take on how training should support performance vs. compensate for a poor process or tool design

🍏  The power of the question “What’s the point?”

About Paul Eisen, PhD, P.Eng.: Paul has spent his career defining strategies, executing research, and designing business solutions to deliver effective user experiences across a variety of industries. As Principal of Eisen UX, a user-experience consultancy, Paul helps his clients transform their customer- and user-experience capabilities and guides the creation of innovative and powerful experiences across customer and employee touchpoints. Paul also teaches human factors at the University of Toronto and serves as a forensics human factors expert.

Links

• Paul Eisen on Linkedin: https://www.linkedin.com/in/pauleisen/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
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“HOW are you creative?”

 - Lisa Mitchell

 

What does creativity mean to you? Creativity is the theme of the month in my mastermind program for Talent Leaders, The Talent Trust -  and so I’ve been thinking a lot about creativity and how this quality is often misunderstood.

For many of us, we think that if we do not know how to draw or paint, that we somehow lack creativity.  

What if we accepted that we are all creative in our own way and actually leveraged that creativity more often in the workplace?  

What might be possible?

In this episode of Talent Management Truths, you’ll discover:

🍏 The benefits of being creative at work 

🍏 A new definition of insanity (thanks for the jump off point, Einstein!)

🍏 My 3 steps for becoming more creative

 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
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“Leave any judgments and any assumptions or jumping to conclusions at the door.”

 - Melissa Law

 All of us share the experience of being new into a role or organization - at least once!   It can be uncomfortable AND exciting.  And yet it can be easy to forget that mix of emotion when it comes to designing or sustaining onboarding programs and processes for other people.  There are important learnings you can extrapolate when considering how to create or improve support systems for new leaders and employees in your organization.  

In today’s episode, we discuss my guest’s recent experience of being the new person around town for the first time in awhile, and break down the do’s and don’ts when starting in a new role and company.

My guest is Melissa Law,  who is the VP of Culture, Talent and Organizational Development at Liberty Utilities and is also a certified coach.  This is Melissa’s third visit to the show!  I keep inviting her because she is incredibly articulate and smart and brings so much wisdom.  Our conversations simply flow!  I invite you to go back to Episode #1 on Creating Buy-in and Episode #18  on Succession Planning for more great content with Melissa.

In this episode of Talent Management Truths, you’ll discover:

🍏 The role of curiosity mode when new in an organization

🍏 Great questions to ask when you are onboarding in a new role

🍏 How to avoid making people in your new organization feel defensive or threatened

🍏 Mistakes to avoid when you start in a new organization 

About Melissa Law:  Melissa has 25 years of progressive leadership experience, spanning four industries.  Melissa has had the opportunity to work with several large Canadian organizations including Walmart, and Aecon.  Previously the VP of Talent Management at Revera and the Founder of Sunrise Coaching, she has recently accepted an exciting new role heading up Talent at Liberty Utilities..  Melissa is an Associate Certified Coach and Certified Professional Co-Active Coach. She is also a graduate of Queen’s MIR Program as well as an active alumnus of Trent University where she received her Bachelor of Administrative Studies.

Links

• Melissa Law 
  • Linkedin: https://www.linkedin.com/in/melissa-law-cpcc-acc-22ba3421/ 
  • Website:  https://sunrisecoach.ca/ 
• Book:  What Got You Here Won’t Get You There by Marshall Goldsmith

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

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Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

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