An accomplished business leader with over 30 years of experience in managing and coaching young leaders and getting things done by delivering strategic customer experience initiatives, driving operations excellence, and re-imagining products & services in the airline and airport business.
He effectively manages medium to large workforces to deliver outstanding service and operations excellence. He has worked at the top 2 best airlines in the world (Singapore Airlines and Qatar Airways) as well as India’s Jet Airways. Currently, he is the Chief Operating Officer of Bangalore International Airport Limited.
Throughout my career, he has effectively blended the 3 P’s of Customer Experience and Operations Excellence- People, Processes, and Performance - to create value for the companies that he has worked with. He engages in a people-oriented management style because he has witnessed its ability to increase employee engagement and drive them to provide outstanding customer experience.
He is also passionate about coaching and mentoring young leaders as he loves teaching and it's also what I am very good at.
He has extensive experience and skills in the following areas:
- Getting Things Done
- Customer Experience Strategy & Execution
- Service Process Redesign
- Customer Journey Excellence
- Aviation Commercial Strategy
- Marketing and E-Commerce
- People Development and Training
- Performance Improvement
- Delivering Results
- Mentoring & Coaching Young Leaders
- Building and Nurturing High-Performance Teams
He has consistently achieved his company’s business objectives through high-level competency, reliability, and focusing on strategic execution. His scope of work encompassed both B2B and B2C interactions and business dealings.
Working overseas and managing multi-cultural teams in the United States, Russia, India, Middle East, Europe, and the Asia Pacific has given him extensive hands-on experience in Customer Service & Customer Experience Innovation, Operations Management, Business Strategy, Sales, Marketing, Human Resources, and Financial Administration.
As a leader, he is self-aware with strong personal values and integrity. His leadership focus has always been on results achievement, relationship-building, and creating a vision for teams to strive for. He has spent a lot of time on creating a community of leaders, cultivating collaboration, and encouraging individuals and groups.
He has held several senior-level positions, including Chief Commercial Officer and Chief Operating Officer.
