In this episode, I explore the concept of the invisible door—when a leader’s body language, tone, or reactions unintentionally shut down communication, even if their physical door is open. An open-door policy only works if people truly feel safe walking through it.
Through personal stories from the workplace, the classroom, and even my own home, I share how small moments and everyday responses can either build or break psychological safety. When we dismiss feedback, react harshly, or avoid tough conversations, we miss out on valuable insights and trust.
Creating space for feedback, questions, and disagreement—without judgment or penalty—is essential to a thriving team.
As leaders, it’s our responsibility to open the invisible door—and keep it open.