The 4th Industrial Revolution (4IR) and Customer Relationship Management (CRM) with Amy Villasana-Moore.
Amy Villasana-Moore (@AmyVMoore) is a CRM expert and technology thought leader who has implemented more than 120 CRM programs for organizations. I think you'll find her insights on CRM and the integration of artificial intelligence, critical for leaders to hear to understand how to stay ahead of the curve to drive growth for their organizations.
Amy has worked for both SaaS firms and CRM consultancies and has experience with a variety of CRM platforms including Cosential (recently rebranded Unanet), Microsoft Dynamics, Deltek, Act!, HubSpot, and SalesLogix (now known as Infor CRM). She currently heads up a single enterprise account for a global management consulting firm where she develops the architecture that outlines the strategy, structure, and processes necessary for an integrated CRM program.
Amy also works in a completely virtual environment and represents a growing contingency of emerging tech-focused positions in the construction industry. Drawing from industry “disruptors” for inspiration, she actively explores how new tech can be applied for a more tech-forward future.
The 4th Industrial Revolution (4IR) is a fusion of advances in artificial intelligence (AI), robotics, the Internet of Things (IoT), genetic engineering, quantum computing, and more. The Fourth Industrial Revolution is a way of describing the blurring of boundaries between the physical, digital, and biological worlds.
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
You can contact Amy online at:
Amy's LinkedIn Profile | Linkedin.com/in/avillasanamoore
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