Contact Center Show

Leadership Series - Analytics and Reporting


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This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights:

  • Why the contact center is so metrics obsessed
  • What is one of the main drivers of reporting
  • What is the secret to calculating first call resolution 

To learn more about Bob, Amas and the show visit www.contactcenter.tv

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Contact Center ShowBy Amas Tenumah & Bob Furniss

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