This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights: <ul> <li>Why the contact center is so metrics obsessed</li> <li>What is one of the main drivers of reporting</li> <li>What is the secret to calculating first call resolution </li> </ul> To learn more about Bob, Amas and the show visit www.contactcenter.tv

This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights: Why the contact center is so metrics obsessed What is one of the main drivers of reporting What is the secret to calculating first call resolution To learn more about Bob, Amas and the show visit www.contactcenter.tv

This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights: <ul> <li>Why the contact center is so metrics obsessed</li> <li>What is one of the main drivers of reporting</li> <li>What is the secret to calculating first call resolution&nbsp;</li> </ul> To learn more about Bob, Amas and the show visit www.contactcenter.tv

Leadership Series - Analytics and Reporting

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Leadership Series - Analytics and Reporting

Leadership Series - Analytics and Reporting