Amas and Bob continue the Leadership series and discuss the following: <ul> <li>Is it leadership vs. management or leadership and management?</li> <li>Failure serves a purpose </li> <li>Become an aggressive listener</li> </ul> And much more... To learn more about Amas and Bob, check out www.contactcenter.tv

Amas and Bob continue the Leadership series and discuss the following: Is it leadership vs. management or leadership and management? Failure serves a purpose Become an aggressive listener And much more... To learn more about Amas and Bob, check out www.contactcenter.tv

Leadership Series - Manager vs Leader

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world's best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Leadership Series - Manager vs Leader

Leadership Series - Manager vs Leader

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