The Reality of Contact Centres

Leadership Styles


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What are the different types of leaders? In this new, short podcast, we look at 3 main types. We assess democratic leaders and consider if it really works, we look at autocrats who direct things their way, and we talk about charismatic leadership. What type of leader do you currently have? Or what sort of leader are you? Listen and learn about leaders!

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The Reality of Contact CentresBy Jeremy Blake and Bob Morrell


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