In the season finale of Leading a New Era, we sit down with Nick Yarnell, General Manager of the highly anticipated Six Senses London - the brand’s first UK property, bringing a bold new wellness and sustainability focus to the reborn Whiteleys building in Bayswater.
With over 30 years of experience, Nick shares his philosophy on what truly defines luxury today: emotional connection, intuitive service and creating spaces where both guests and teams feel a deep sense of belonging.
From launching transformative guest experiences in Portugal’s Douro Valley to leading one of the most competitive hotel openings in the world, Nick reflects on:
- Why luxury isn’t about excess, but about meaning and emotional resonance
- How Six Senses London is reimagining wellness for city living
- Building a family-like culture in one of the world’s most multicultural cities
- His personal wellness tip you can try today
This episode is a powerful reminder that hospitality is as much about humanity as it is about hotels.