Kelly Melchor found her way into insurance like so many executives, but she also found a passion for leadership and empowering people. In a time of industry transformation, Kelly talks about her journey and the concerns she has for customer expectations amidst constant change.

In this episode:

• The importance of leadership coaching
• Balancing technology needs with customer expectations
• How independence is being redefined
• Why organizational support is important to growth
• Podcast Philosophy

Hear from someone who is not afraid to learn and how she builds consensus to manage change.

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