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Leading Forward episodes
- Enterprise Perspective, Horizontal Planning & Leading Globally with Ingrid Sinclair, Global President at Sims Lifestyle Services
Episode #4: Ingrid Sinclair | Global President, Sims Lifestyle Services - Enterprise Perspective, Horizontal Planning & Leading Globally
In today's episode, Christie sat down with Ingrid Sinclair. Ingrid was appointed to the position of Global President of Sims Lifecycle Services effective February 1st, 2019. Prior to that as VP of Recycling for Sims Recycling Solutions (SRS), Ingrid spearheaded innovation in electronics recycling operations for almost 10 years. Ingrid has been in the electronics recycling industry for over 20 years, starting her career in this field as a process engineer at the Glencore Canada (formerly Noranda) copper and precious metal refinery in Montreal, Quebec. In addition to being trained as a Six Sigma Black Belt, Ingrid has a bachelor’s degree in Chemical Engineering from the University of Ottawa and a Master of Business Administration from Concordia University.
Leading Forward with Christie Berger
Highlights: "Enterprise Perspective, Horizontal Planning & Leading Globally"
- There is more urgency due to COVID and that has led to longer workdays and more video calls.
- Pivoting is the means of navigating the challenges that the pandemic has presented.
- Being a leader has an added level of stress because “we don’t know when this is going to end.”
- It is important for an organization to be flexible and compassionate for its employees.
- By leaning in and listening, two-way communication can occur and propel the organization to be more flexible.
- It’s not easy to keep a team engaged and inspired during this pandemic…but it is possible.
- Celebrating the team’s wins is crucial for encouraging team members.
- Video calls are the “next best thing” compared to face-to-face and setting up 1-on-1 calls with team members is important.
- Informal discussions are great learning tools to bounce ideas and figure out “what is next.”
- Building a connection with your boss can help with transitioning upward in the organization.
- Looking at a higher position may feel daunting but it is important to think “Why not me?”
- Give yourself a chance.
- Building relationships, asking questions and learning from others can help in transitioning to a new role
- Confidence in moving forward when we are not confident helps build confidence
- Creating value for your employees can help them see the larger impact their work is doing.
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LEADING FORWARD breaks down professional assumptions through meaningful conversations that remind us all that leading, effectively, can and often does look different for each of us.
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Subscribe to the Thread at https://www.christieberger.com/
32 min - Empathy, Action & Strategic Change with Cheryl DeSantis, CPO at SmileDirectClub
EPISODE #3: CHERYL DESANTIS | CHIEF PEOPLE OFFICER, SMILEDIRECTCLUB- EMPATHY, ACTION & STRATEGIC CHANGE
Welcome to Leading Forward!
In today's episode, Christie had the opportunity to sit down with Cheryl DeSantis the Chief People Officer at SmileDirectClub, the oral care company with the first telehealth platform for teeth straightening. With more than 20 years of experience in strategic people and organizational development, Cheryl enables the growth of the business through its team members, striving to maintain SmileDirectClub’s strong company culture through values-based leadership. Cheryl has global oversight of talent acquisition, compensation and benefits, team member relations and engagement, HR information systems, and learning and development for SmileDirectClub’s business across the globe. She also leads the expansion of SmileDirectClub’s international internal organizational structure and framework.
Leading Forward with Christie Berger
"Empathy, Action & Strategic Change"
Highlights from the show:
- Pivotal Moments and Strategic Change: When the pandemic hit and businesses were forced to shut down, SmileDirectClub made a very quick shift and went “back to their roots,” and offered at-home kits.
- Themes and Decision Making: “Quick decision making across the whole business.” Meeting weekly allows the team to “assess a problem, make a decision right there and go.”
- Some organizations are afraid of trying something new and it not working out. However, SmileDirectClub chooses to “test and learn; If we fail, we fail fast and we take something from it. We make very quick decisions by taking out a lot of the bureaucracy.”
- Power of purpose: “People come to work because they connect with your mission and your purpose.” At SmileDirectClub they believe in “transforming lives through a smile.”
- Employee Feedback Leads to Organizational Action: Communication, recognition and separating work from life were crucial themes for working remotely.
- “Create a space,” was a set of guidelines to help promote team members not working more now that they are remote. The organization blocked out “no meeting” times and encouraged team members to take vacation days. This helps promote rest, restoration and then “work time” is more meaningful.
- Having virtual coffee meetings to start your team’s Monday morning gave team members permission to connect in a different way with their coworkers.
- Having multiple training sessions on empathy is one way to help team members develop remotely.
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LEADING FORWARD breaks down professional assumptions through meaningful conversations that remind us all that leading, effectively, can and often does look different for each of us. Hosted by Christie Berger, LEADING FORWARD will explore how successful leaders thrive, in spite of, and sometimes because of challenge and uncertainty. Each conversation will unveil the unique stories and experiences that will help others expand their own definition of leadership and identify new ways to leverage the opportunities that lie ahead.
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Subscribe to the Thread at https://www.christieberger.com/
34 min - Pivotal Moments and Strategic Change: When the pandemic hit and businesses were forced to shut down, SmileDirectClub made a very quick shift and went “back to their roots,” and offered at-home kits.
- Humility, Service & Unexpected Pivotal Moments with Harry Allen, Co-Founder at Studio Bank
EPISODE #2: HARRY ALLEN | CO-FOUNDER & CHIEF RELATIONSHIP OFFICER, STUDIO BANK- HUMILITY, SERVICE & UNEXPECTED PIVOTAL MOMENTS
Welcome to Leading Forward!
In today's episode, Christie had the opportunity to sit down with Harry L. Allen is the Co-founder, Executive Vice President and Chief Relationship Officer of Studio Bank. Studio Bank launched in July 2018 to become the first new, “de novo”, locally-headquartered bank in Nashville since 2008. Studio Bank is one of Nashville’s fastest growing companies, employing over 50 and with total assets of over $350 million. As co-founder, Mr. Allen was integral in the formation of the bank including recruiting members of the team, board of directors, completing the necessary regulatory applications and helping raise over $50 million in start-up capital. He serves as the Bank’s lead business development officer, key point of contact for stakeholders and strategic partners, such as the bank’s Founders’ Advisory Board, and manages the Bank’s involvement and investment in community efforts.
Leading Forward with Christie Berger
"Humility, Service & Pivotal Moments" - Impactful and Pivotal Moments
- Being the Source of Inspiration in the Organization
- Humility & Confidence as a Leader
- Own it and Let it Shine
- Navigating when Team Members Disagree
- Pushing Through Disappointment
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LEADING FORWARD breaks down professional assumptions through meaningful conversations that remind us all that leading, effectively, can and often does look different for each of us. Hosted by Christie Berger, LEADING FORWARD will explore how successful leaders thrive, in spite of, and sometimes because of challenge and uncertainty. Each conversation will unveil the unique stories and experiences that will help others expand their own definition of leadership and identify new ways to leverage the opportunities that lie ahead.
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Subscribe to the Thread at https://www.christieberger.com/
35 min - How to Lead with Empathy & Inclusivity with Dee Anna Smith, CEO at Sarah Cannon
EPISODE #1: DEE ANNA SMITH | CEO, SARAH CANNON- HOW TO LEAD WITH EMPATHY AND INCLUSIVITY
Welcome to Leading Forward!
In today's episode, Christie had the opportunity to sit down with Dee Anna Smith, the chief executive officer of Sarah Cannon, the Cancer Institute of HCA Healthcare. Appointed as CEO in 2006, Smith is responsible for leading the organization’s overall mission and vision to make a global impact on cancer research and care. Under her leadership, Sarah Cannon has grown its reach in bringing world-class cancer care closer to home for hundreds of thousands of people facing cancer across the United States and the United Kingdom. Additionally, the organization has been a key contributor to clinical research that has led to the majority of newly approved cancer therapies over the last decade.
Leading Forward with Christie Berger
"How to Lead with Empathy and Inclusivity"
- Passion is the Core of Connecting Physicians with Patients
- Importance of Ongoing Individual and Organizational Learning
- COVID-19 has Enhanced a Different Version of Connectedness
- Listen for Understanding
-Not a "One-Size-Fits-All" Approach
-Set an Organization up to Grow and Function Without Relying on You
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LEADING FORWARD breaks down professional assumptions through meaningful conversations that remind us all that leading, effectively, can and often does look different for each of us. Hosted by Christie Berger, LEADING FORWARD will explore how successful leaders thrive, in spite of, and sometimes because of challenge and uncertainty. Each conversation will unveil the unique stories and experiences that will help others expand their own definition of leadership and identify new ways to leverage the opportunities that lie ahead.
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Subscribe to the Thread at https://www.christieberger.com/
38 min - Leading Forward Introduction
In my practice, I get to witness, up close, how leaders and organizations navigate the challenges and opportunities they face. It is with great appreciation for how these community and business leaders are leading forward, that I am venturing out, to be the conduit that brings their personal leadership lessons to you. Leading Forward will explore how successful leaders and organizations thrive, in spite of, and sometimes because of, challenge and uncertainty.
My hope is that each conversation will reveal unique stories, experiences and viewpoints that will help listeners expand their own definition of leadership, as well as, gain insights and tools to address their own challenges and opportunities in a new way.
2 min
About Leading Forward
From the publisher's feed
LEADING FORWARD breaks down professional assumptions through meaningful conversations that remind us all that leading, effectively, can and often does look different for each of us.
Hosted by Christie Berger, LEADING FORWARD will explore how successful leaders thrive, in spite of, and sometimes because of challenge and uncertainty. Each conversation will unveil the unique stories and experiences that will help others expand their own definition of leadership and identify new ways to leverage the opportunities that lie ahead.