Think hospitality leadership is just about customer service? Think again. In this episode, HR leader Junid Sanchez reveals why hospitality is like boot camp for leadership skills - and what every middle manager can learn from an industry that forces you to think fast, connect authentically, and lead when everything keeps moving.

In this episode, you'll discover why "marinating" on decisions beats rushing to judgment, how one piece of direct feedback transformed Junid's leadership approach, and why sometimes missing out on a promotion is exactly what your career needs.

Plus, hear the ice cream cart story that perfectly captures what happens when leaders have autonomy to show employee appreciation.

Whether you're in hospitality or any other industry, Junid's insights will help you build the kind of leadership presence that makes people actually want to work for you.

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