In this episode, Nora and Carolyn sit down with Sally Smith, Director at AWS, to explore what it really takes to lead a team well. From adaptability and emotional intelligence to creating psychological safety and meaningful engagement, Sally shares real stories and frameworks that help leaders thrive in any environment. They unpack the idea of your "Leadership Operating System," which includes the values, behaviors, and emotional skills that guide how you show up and lead. Whether you are managing your first team or rethinking how you connect with others, this episode will help you lead with more intention, empathy, and impact.