Leadership, the future and tea

Leading the customer service


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In this episode, Andy, Iain, Hiten, and Deborah talk about all things customer service. The team delves into the reasons why great customer service helps not only the immediate business needs but leads to other benefits across the organisation, including the people aspects and how they can be supported to deliver great customer service.

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Resources:

  • In search of excellence. Peters and Waterman (1982).
  • The culture builders. Jane Sparrow (2012).
  • McKinsey Insights
  • Business Model Generation and the canvas tools
  • Shoe Dog. Phil Knight (2016).
  • Creately
  • Customer Experience: Journey Mapping
  • ...more
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    Leadership, the future and teaBy Andy Davies

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