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Today we talk with Ricky Richardson, a seasoned pro from TGI Fridays who is now leading Eggs Up Grill. Ricky shares practical insights on authentic leadership and managing high-energy environments while fostering emotional connections with teams and guests. He emphasizes the importance of passion and effective communication in the guest experience.

We also discuss integrating systems like Toast and kitchen displays to meet evolving customer expectations, alongside trends like upscale dining with vibrant atmospheres and off-premise dining. 

Today's Ovation goes to you, Ricky!