Why are so many teams stuck in reaction mode? Why do so many leaders confuse managing tasks with actually leading people? In this episode, Dr. Nashay Lowe sits down with organizational change strategist Alexis Felton, founder of Alter EQ, to unpack the hidden costs of values-misaligned leadership—and why most workplace friction isn’t a skills gap, it’s a care gap. Together, they explore the psychology of resistance, the emotional toll of misalignment, and the simple but radical truth that leadership begins with how you show up, not what you know. From corporate burnout to authentic connection, this conversation reframes change management as a human practice: one built on empathy, intentionality, and the courage to lead with care—even when it’s inconvenient. If you’ve ever felt like you’re constantly putting out fires, questioning your impact, or wondering why good ideas stall inside good organizations, this episode will help you reset your definition of leadership—from control to compassion, and from reaction to rhythm.

Key Takeaways

• Authenticity is crucial for effective leadership.
• Genuine care involves listening and responding to employees' needs.
• Balancing professionalism with personal connection enhances workplace culture.
• Vulnerability in leadership fosters trust and collaboration.
• Feedback should be viewed as a gift, not criticism.
• Emotional intelligence is as important as technical competence in leadership.
• Creating a supportive environment encourages open communication.
• Resistance to change often stems from a lack of ownership.
• Engagement surveys are only valuable if acted upon.
• Personalizing leadership approaches can improve team dynamics.

About Alexis Felton

Global Program Leader with a proven record of driving strategic initiatives and building high-performing cross-functional teams in fast-paced environments. Expertise spans Project & Portfolio Management (PPM), change management, and delivering transformative solutions that enhance customer engagement. Strong communicator committed to inclusive leadership and continuous improvement.

At Smartsheet, I'm a Sr. Solutions Specialist, PPM & Transformation, where I've driven GTM initiatives that influenced over $100M in ARR through compelling use case demonstrations. I empower cross-functional teams to elevate solutions and solve complex customer challenges, enhancing Smartsheet's PPM credibility. I've also executed Customer Success programs with 90%+ CSAT.

With an MSOD (4.0 GPA) and PgMP, PMP, and Six Sigma Green Belt certifications, I bring a strong theoretical and practical foundation to program leadership. I'm passionate about leveraging my skills to drive organizational success through strategic partnerships and a focus on continuous improvement. Proud board member of Black at Smartsheet, championing inclusivity.

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