Host Darren Kaplan walks you through the importance of perfecting the lost art of empathetic listening in a business environment. Kaplan explains that there are many types of listening that people do. Critical listening, active listening, informal listening, and empathetic listening. He asserts that empathetic listening is the most crucial of the four simply because it is the one that your employees or colleagues will appreciate the most. He concludes by suggesting that we should always listen with our eyes and our hearts, and not just with our ears.
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